Who we are at Embroker

Embroker is the digital insurance company committed to transforming business insurance. With a radically simple approach, Embroker is replacing the 1970’s technology of the insurance industry, with a first-ever end-to-end digital insurance platform that provides better coverage and reduced cost; all in minutes, not hours. Founded in 2015 and headquartered in San Francisco, Embroker has raised over $150M of funding from leading fintech investors.

Radically Simple > Needlessly Complex.

The value of this position

Reporting to the CTO, the Vice President, Product will advance the company’s product vision and strategy, working in concert with development, growth, operations, sales and customer success teams to achieve growth objectives, furthering Embroker’s mission of helping businesses succeed by reinventing the commercial insurance Industry.

As a product leader that is customer centric, data-driven, and growth-oriented, the VP Product will identify compelling market opportunities, solve customer problems in new and innovative ways and continue to create differentiation in the marketplace. This executive will have a proven track record of understanding complex, regulated markets to deliver world-class products and solutions that satisfy customer needs, on time and within budget.

What you will own in this role

• Product Strategy - Develop and execute a differentiated product vision that will inspire the company as a whole, and define a roadmap for Embroker’s products, designed to achieve a specific set of objectives.
• Execution - Deliver seamless user experiences and solutions, reflecting Embroker’s core value and brand proposition of an elegant, innovative approach to complex business processes that seamlessly blends digital tools and engagement with expert advisors. Devise and execute a winning plan with full consideration for business and organizational capacities.
• Product Culture – Establish an outcome-oriented mindset in the team, focussing on results, not features. Institute data-driven decisioning to measure success or failure. Fail, but fail quickly and often - continually test and learn for continuous improvement and innovation to maximize the value within each product offering. 
• Cross-Functional Leadership - Collaborate with engineering, growth, operations, sales and customer success teams to align on product priorities and enable successful product/feature launch and go-to-market.
• Communication – Evangelize product vision across the organization. Communicate clear plans, deliverables, and timelines to internal and external stakeholders.
• Strategic Relationship Management – Build strong rapport and establish a trusted relationships with customers, partners, service providers, and stakeholders, including with insurance carriers, corporate partners, and strategic commercial relationships.
• Team Development - Develop great talent from a team of strong product managers, usability, and designers, focussing on recruiting, training, and ongoing coaching/mentorship.

What experience we think is the right fit 

• Experience creating an actionable set of product metrics that measure performance and drive decision-making.
• Ability to command the room and collaborate with internal and external stakeholders.
• Proven ability to establish key cultural mindsets within their team by leveraging frameworks and approaches related to objective/goal setting, data-driven decisioning, accountability, experimentation, and growth strategies.
• Listens to feedback from across the business to inform decision-making while understanding the cross-functional impact that specific decisions might have.
• Track record of operationalizing the delivery of the product vision through projects, roadmaps, feature definition, releases and go-to-market plans; emphasis on operating rhythm of the organization, efficiencies and rapid time to market.
• A product evangelist with prospects, analysts, customers, partners and employees.
• Ability to identify challenges, market trends and opportunities to gain market share and drive performance improvements. 
• Experience driving customer research and stakeholder engagement – ability to get a strong sense of Embroker’s customers and their needs – deliver solutions at scale.
• Experience successfully working with distributed teams across multiple time zones and adapting project management frameworks to team capabilities and business requirements
• Someone with good prototyping and design experience across multiple applications of technology (working different data flows & input channels) and the ability to prioritize multiple work streams.
• Proven skills as a product strategist and innovator, ideally within a SMB business.

Personal Characteristics

• Passion for disrupting an industry, creating an emerging category and leveraging technology to advance the way businesses think about and purchase commercial insurance.
• Desire to win and build the best offerings and solutions in the market.
• Inspired by complex challenges and nitty-gritty decisions that make for a great product.
• Can effectively lead and motivate a team to deliver against the product roadmap, instilling a metrics-driven, goal-oriented culture.
• Fast-paced yet pragmatic; a history of getting things done in complex environments.
• Operationally focused, process oriented, data driven and able to get things done across distributed teams.
• Business-minded; ability to marry business drivers and technical objectives.
• Solid communicator across a span of business and technical stakeholders with demonstrated success managing through influence.
• Deeply understands and appreciates user experience, elegance and making the complex simple to the end user.
• Strong managerial experience with ability to roll up sleeves and get involved in the work versus purely playing a managerial role.
• Strong culture fit/positive attitude - humble, high energy, charismatic, innate motivation to go the extra mile, demonstrated gravitas, high E.Q.

Our Pack at Embroker lives our values

• Pack First
  We succeed and fail as one team. We always optimize for what is best for our entire organization. We communicate honestly and openly, treat each other with mutual respect, and assume positive intent in interactions. 

• Create Magic
  We deliver delightful experiences at every customer touchpoint and dedicate ourselves to make each one exceptional. We build transformational world-class products by applying our full creativity to find solutions to even the hardest problems. 

• Be All-In
  We make focused commitments. We are accountable to ourselves and each other to deliver on time. We 

• move fast and attack challenges with relentless positivity. We build things that make us proud.

We believe that systemic structures and practices disproportionately disadvantage the most marginalized people in society — including people of color, people from working-class backgrounds, women, and LGBTQ people. We believe that these communities must be represented and included in the work we do, to make our Pack stronger, more creative, and improve the way we do business. We strongly encourage applications from people with these identities or who are members of other marginalized communities.