At Zoom we help the world connect. As a member of the Zoom Phone product team, you will be driving Zoom Phone service to scale globally with the highest level of reliability, security and value that our customers have come to expect from us. You will identify opportunities to simplify interconnecting Zoom’s global network with the global networks of our customers and partners by bringing modern technologies and practices, and convert these opportunities into differentiated product capabilities. 

Ideal Candidates:

• You see farther into the evolving technologies and practices, and have the ability to break a longer journey into a series of highly valuable executable steps 

• Treat every problem/challenge as an opportunity to innovate and differentiate 

• You thrive in a highly collaborative environment with a rockstar team of DevOps, Architects and customer facing teams in identifying, refining, validating and forging the right solutions

• You are comfortable defining the requirements at multiple levels of abstraction for a varied set of audiences through appropriate stories, presentations, architecture blueprints and flow diagrams

• Subject Matter Expert on interconnecting with complex enterprise networks; establish Zoom’s thought leadership in this area by empowering the Sales & Marketing teams with the right information

• You view technology vendors and open source technologies as a critical component of our solution, and help identify the right solution component

• You have a hands-on approach, willing and able to get to the nuts and bolts of technology, working with the team in building and validating prototypes

• You will convert market opportunities with a clear sense for priority and urgency, helping the team focus on most impactful opportunities.

Requirements: 

• 5+ years of experience building highly scalable real-time communication services, in an engineering or product role

• Bachelor’s or Master’s degree in Computer Science, Communications or a related field

• Product management experience highly desirable

• Deep expertise with inter connection technologies such as SD-WAN, Session Border Controllers, SIP Trunks, Failover/Redundancy practices, Load balancers, Firewalls, WebRTC etc.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

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