Program Delivery Manager, Releases GTM

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
The Role
The Program Delivery Team forms part of Block's Business Operations function, the function that builds and operates the essential machines that help Block execute its strategy. As a Program Delivery Manager embedded within Square, you'll partner with senior leadership to lead our most complex and important, Go-to-Market (GTM) initiatives.
We're looking for leaders with world-class execution capability. Important to your success in this role will be your navigate new environments, build relationships, develop execution methodology from the ground up, solve problems at the highest levels, collaborate across all levels of the organization and navigate our teams through major change.
You Will

• Lead the execution of the Square Releases program, our biannual product launch that delivers the most important new features and tools to our sellers. You'll also ensure continuity across Releases, our Feature Log entries, and the Roadmap .
• Define goals and success measures in partnership with SMEs and senior stakeholders
• Lead the execution approach, defining entry/exit criteria, driving Go/No-go decisions, surface risks early, and lead escalations with clear options and tradeoffs and aligning the business to phases and milestones
• Drive impact at the highest levels across the Block through executional leadership
• Build deep relationships, across teams and different levels of the organization
• Lead, plan, execute, and report across multiple disciplines including design, product, engineering, product marketing, customer operations, legal and finance
• Dive deep when necessary, while also being able to communicate at an executive level
• Maintain detailed plans to track the program and synthesize them to advise executive leadership
• Capacity plan across the programs to ensure resources are prioritized and available
• Design and deliver the communications & change management strategy
• Lead and mentor product, product marketing, and engineering program teams across the organizatio

You Have

• You have at least 12 years of program management, consulting, or equivalent experience in Fintech/Financial Services organizations, with experience managing complex projects.
• Leadership in Complex Programs: Experience with leading high-profile, complex programs in a dynamic environment is essential.
• Emotional Intelligence (EQ): Your ability to manage stakeholders at all levels is crucial and just as important as your project management skills.
• Executive Interaction: Experience working with and presenting to Executives is required.
• Resilience and Prioritization: Strong resilience and the ability to manage multiple competing priorities are essential.
• Customer Commitment: A deep commitment to delivering positive outcomes for customers and a passion for shaping the future of Block is a must.

Nice to Have

• Direct experience running complex product launches with cross-functional GTM teams - Product, Product Marketing, Design, Creative, etc.
• Experience leading the GTM of an Enterprise SaaS or Payments company

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$217,800 - $326,800 USD
Zone B:
$217,800 - $326,800 USD
Zone C:
$217,800 - $326,800 USD
Zone D:
$217,800 - $326,800 USD
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Contact us at [email protected] with hiring practice or data usage questions.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.