Associate, Implementation

| San Francisco
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Bond's mission is to accelerate the pace of financial innovation and access to capital. 

Today, it's difficult for many businesses to build the financial products they imagine. Whether that's launching a new credit or debit card, a savings account, a lending business, or anything else — there are barriers in the way. Bond is focused on helping brands, businesses, and banks hurdle over those roadblocks.  

Bond makes it easy for businesses to compliantly offer financial products. We make integration to the myriad, often-antiquated financial vendors more streamlined and intuitive. And, we make regulatory compliance not only achievable, but accessible. Our platform streamlines the process of launching and iterating on financial products, thereby enabling digital brands to better engage their customers with unique financial products tailored to their needs.

At Bond, we value leadership and believe everyone is a leader. We look for people who operate like owners, who love to learn, have grit, and operate with integrity and empathy. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out — and set you apart. We welcome diverse perspectives and people who are not afraid to challenge assumptions. 

The Strategic Partnerships team at Bond combines deep technical, product, and industry knowledge to help our fintech and customers build and scale their financial programs with best-in-class Sponsor Bank Partners. As a member of the Strategic Partnerships team, you will accelerate Bond’s growth through new partnerships with customers to issue financial products through the Bond platform. 

This role will be responsible for establishing, expanding, and managing our most important external relationships. You will support the VP Strategic Partnerships and Head of Technology Partnerships in meetings with C-level executives to product owners and software development teams at startup and enterprise levels. You will prioritize key partners, build deep relationships and drive engagement across a range of topics from the commercial to technical aspects of our offerings. Internally, you will be responsible for working with the integration and engineering teams to successfully onboard customers. You will be a primary point of contact for customers and will work with them on all stages of integrations, scaling, and product expansion. As part of the Partnerships team, you will be responsible for nurturing those relationships so they continue to grow successfully with Bond. This role is critical to the hyper growth phase of our business, and is an opportunity to materially impact the business. 

You will be responsible for

  • Customer onboarding and implementation - driving implementation with customers partners, which includes defining customer build and product requirements and timelines with customers post sales.
  • Serve as the initial point of contact for customer support issues, acting as a triage, escalation, and issue owner for customers during implementation/onboarding
  • Act as a  strong customer advocate by identifying and reporting enhancement opportunities to internal stakeholder teams
  • Continuously re-evaluating and evolving team processes and how we can continue to do better for our customers 
  • Product insights - relaying customer insights to influence product roadmap and engineering, technology partnerships, and bank relationships.
  • Being a role model and leader within the broader company 

You have

  • At least 3-5 years of partnership, implementation/onboarding and/or program management experience within financial services, a fast pace tech company, Saas company, and/or fintech
  • Experience with card payment bank sponsorship programs 
  • Experience with rigorous procurement development, oversight, and project KPI management 
  • Deep project management experience
  • Ability to influence, superior communication skills, written and verbal

You also likely have

  • Prior experience with deploying payments, bank sponsorship, and/or API solutions
  • Prior experience with the SaaS business model at high growth companies
  • Proven success working with remote teams

You should include these in your application

  • A resume and/or LinkedIn profile
  • A 1-2 paragraph summary of your favorite project from any of your work or personal experiences

Bond is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Location

345 California Street, San Francisco, CA 94104

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