Associate, Merchant Experience and Success, DoorDash Storefront

| San Francisco
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We’re looking for a Merchant Experience and Success Associate to create strategies, tactics, and processes to scale new software products.

DoorDash Storefront is our first B2B SaaS business, with the goal of helping merchants build their own e-commerce channels. We’re looking for an entrepreneurial Mx Experience and Success Associate to help scale the business. This includes:

  • Working with merchants as well as cross-functionally within DoorDash’s Operations, Marketing, Account Management, and Product teams to onboard new merchants and help them succeed
  • Creating and improving internal processes and product documentation 
  • Being the voice of the merchant internally; distilling pain points and relaying product feedback to Product/Engineering teams
  • Analyzing key drivers of customer and merchant NPS; creating strategies to maximize merchant satisfaction and minimize churn
  • Creating and executing the playbook for new software implementations and integrations

About you

  • You have 2-4 years of experience in high-performance cultures (whether in tech, operations, software sales, strategy, consulting, or a related experience); SaaS, high-growth, and startup experience is a plus
  • You’re versatile, equally comfortable working with engineers, account managers, marketers, and merchants.
  • You’re highly organized and process-oriented, with strong project management and communication skills. You love structuring and methodically solving problems. 
  • You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL and analyzing data in Excel.
  • You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
  • You’re relentless. You do what it takes to win, no matter what.



Why You’ll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 
  • We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in over 4,000 cities and all 50 states across the United States and Canada. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash blog or at www.doordash.com

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

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Location

Our office is located in the SOMA district, walking distance to many restaurants, bars, and public transportation.

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