Position Overview:

The Associate Project Manager participates in and supports all assigned client implementations, from initial engagement to final launch.

*This position can be based remotely in the US.

Responsibilities:

• Participate in study design meetings, along with the Project Manager and project team.
• Provide support to the Project Manager on study related duties during pre-go-live activities.
• Responsible for live study support activities including client contact.
• Liaise directly with clients on development and/or live study maintenance issues as needed
• Actively perform Live Project Reviews to identify potential issues and highlight these to relevant internal departments or with the client as needed
• Propose solutions/efficiencies on live study issues
• Actively review Customer Care Operations’ calls on assigned studies
• Liaise with project team on study related issues
• Responsible for delivery of study related documents to client within agreed timelines
• Create study documentation as necessary
• Participate in or lead client acceptance testing process
• Manage the complete project amendment process
• Update specifications and other study related documentation as necessary during maintenance phase of study
• Communicate with clients as necessary on any aspect of study
• Attend investigator meeting as required
• Provide regular updates to the PM regarding the performance of live studies

Qualifications:
Education:

• Bachelor's degree or equivalent preferred; appropriate experience.

Experience:

• 1-2 years’ experience in client-facing, project support role(s), including job responsibilities similar to those described above
• 1-2 years’ experience in life sciences industry
• Familiarity using SQL a plus

Skills:

• Attention to detail and quality orientation
• Capable of following protocols and processes
• Strong customer service orientation
• Ability to maintain positive rapport with diverse array of colleagues and clients
• Able to work on multiple assignments with standard levels of supervision
• Ability to learn and apply new skills quickly
• Adaptability/flexibility in a changeable, fast-paced environment
• Excellent verbal communication skills
• Solid written communication, including the ability to effectively document technical information
• Capable of working well in a team environment
• Good computer skills, including proficiency in MS Office

endpoint is an equal opportunities employer AA/M/F/Veteran/Disability.    

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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