Brand Protection Specialist III at Wish
Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.
We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.Job Description
We’re looking for a Brand Protection Specialist who is excited about helping maintain Wish’s strict policy against Intellectual Property violations. This role requires providing support to the Brand Protection team by reviewing product listings suspected of IP infringement, developing relationships with brand owners through the brand partner program, reviewing IP documents, collaborating with various teams to maintain Wish’s standards, and performing other duties as assigned. You must be incredibly detail-oriented with excellent written and verbal communication skills.
What you'll be doing:
Review and monitor product listings from merchants on our global marketplace to help ensure the listings meet policy and company standards
Investigate Intellectual Property complaints and assist in gathering sufficient information required for escalated matters.
Screen incoming messages and requests from brand owners or its representatives. Review registered trademarks and letters of authorization to maintain a positive and productive working relationship.
Review product listings and merchant accounts to locate product listings suspected of IP infringement
Review disputes from merchants whose product listings were removed due to Intellectual Property violations.
Take part in weekly connects to review updates, propose changes and identify gaps or risks/issues.
Monitor and analyze the team’s objectives and goals through reporting; suggest recommendations to increase efficiency.
Work independently, effectively prioritize and manage your time.
Communicate effectively with internal leadership to identify challenges and propose solutions and areas for improvement
2+ year of operationally-oriented and/or brand protection experience
Bachelor’s degree or equivalent work experience
Must be familiar with Intellectual Property rights and protection
Must be able to quickly learn internal tools and dashboards
Creative, analytical, and passionate about our company’s mission
Demonstrate collaborative skills as well as the ability to work well independently
Excellent writing, editing, proofreading, research, and administrative skills
Highly organized and detail-oriented
Experience working in eCommerce
Experience working in a startup
Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.