Category Manager, SaaS/Software

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About the Team

As a member of the Sourcing and Procurement team at DoorDash, this role provides a great opportunity to learn, grow and be challenged.  Attributes that will help you succeed include strong negotiation, analytical and problem-solving skills. As a Software as a Service (SaaS) and Software Category Manager, you will execute and implement effective sourcing strategies for SaaS from initial identification of needs through delivery. If you have a passion for the personal gratification that comes from a career with a high-growth, high-impact company like DoorDash, we want to talk to you. We're looking for someone with at least 5 years of experience and a take-charge personality.

What You’ll Do

  • Demonstrate an understanding of business requirements and category strategy/ownership
  • Collaborate with eng, finance, sourcing, security, legal and other cross functional stakeholders
  • Manage new and existing supply base through sourcing, contracting, renewal cycles etc
  • Demonstrate an understanding of SaaS/software licensing models and budget impacts 
  • Execute category sourcing strategies, including:
    • Develop and execute RFI's and RFP's
    • Document bid events
    • Collaborate with cross-functional teams to develop selection criteria and drive supplier selection  
  • Conduct supplier negotiations
    • Gain alignment from stakeholders
    • Lead or follow cross-functional, category-based negotiation teams
    • Implement appropriate supplier risk analysis
  • Determine KPI measurements for SaaS application adoption, usage and sentiment, and deliver reporting to stakeholders across the organization.
  • Monitor SaaS application inventory across the organization for optimal cost-effectiveness, including the elimination of application or department redundancy.
  • Manage SaaS application life cycles including the creation of a SaaS renewal calendar; build a documented, collaborative evaluation process; and develop action plans for upcoming renewal dates.
  • Use influence to coach teams to independently evaluate with best practices and adopt a value-driven mindset when sourcing and procuring new SaaS applications.
  • Optimize licensing agreements 
  • Develop an overall cost reduction plan, managing category performance versus corporate savings goals and financial models
  • Implement supplier management programs including metrics, performance goals, and improvement initiatives:
    • Maintain supplier score cards to measure performance against agreed-upon key performance indicators (KPI's)
    • Benchmark, track, and analyze annual performance metrics and sourcing trends against commitments on a quarterly basis
    • Report results to Sourcing team management and members of senior management
  • Serve as internal point of contact for supplier management and complaint resolution
  • Actively seek ways to streamline business processes, finding growth or change opportunities within the supply base
  • Research and share industry category trends and best practices

What We’re Looking For

  • 2+ years of experience in contract development of SaaS, on-prem software, IT security or hardware
  • 5+ years experience in supplier management and negotiations
  • 5+ years experience developing and executing strategies
  • Experience collaborating with resources
  • Strong negotiation and influencing skills
  • Experience managing projects and working with cross-functional teams
  • Strong analytical skills including the ability to distill, synthesize, and draw conclusions from large amounts of data
  • Demonstrated ability to manage projects requiring frequent communication, organization/time management and problem-solving skills
  • Experience in understanding dependencies of SaaS and Software on overall contract with aws/ google/ azure cloud infrastructure.
  • Intermediate-level skill in Google Suite, Conga/Salesforce, Coupa, Zylo like tools and the ability to learn and leverage various tools and systems
  • A Bachelor's Degree in Finance, Engineering or Supply Chain Related Field or Business-plus-experience in category management; or 5+ years in a sourcing or supply chain management role with specific category management experience.

Why You’ll Love Working at DoorDash

  • We are leaders - Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
  • We are doers - We believe the only way to predict the future is to build it. Creating solutions that will lead our company and our industry is what we do -- on every project, every day. 
  • We are learners - Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute.
  • We are customer-obsessed - Our mission is to grow and empower local economies. We are committed to our customers, merchants, and dashers and believe in connecting people with possibility.
  • We are all DoorDash - The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights. 

We offer great compensation packages and comprehensive health benefits.

About DoorDash

DoorDash is a technology company that connects customers with their favorite local and national businesses in all 50 US states, Canada, and Australia. Founded in 2013, DoorDash empowers merchants to grow their businesses by offering on-demand delivery, data-driven insights, and better in-store efficiency, providing delightful experiences from door to door. By building the last-mile delivery infrastructure for local cities, DoorDash is bringing communities closer, one doorstep at a time. Read more on the DoorDash Engineering blog or at www.doordash.com

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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Location

Our office is located in the SOMA district, walking distance to many restaurants, bars, and public transportation.

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