Client Implementation Specialist
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About Us:
Blueshift’s AI Powered Customer Engagement solutions empower cutting edge B2C brands to engage with a Segment-of-One at Scale. The company is backed by top tier VCs like SoftBank Ventures, Storm Ventures & Nexus Venture Partners and is based in San Francisco.
Responsibilities:
We are looking for a technical Client Implementation Specialist to help drive forward our mission in providing best-in-class quality service and achieving high-levels of customer satisfaction and success. This role will be responsible for onboarding clients onto Blueshift. The role reports to the Implementation Lead and will work collaboratively with the Customer Success, Support, Product and Engineering teams.
- Manage and complete projects from the beginning to the end of the implementation lifecycle for assigned accounts
- Schedule and facilitate weekly implementation meetings with the client
- Maintain and execute a project plan over the length of the implementation
- Coordinate with internal resources, customer resources, and third parties/vendors for the smooth execution of implementation
- Develop a deep understanding of the product and industry in order to drive customer success and act as a trusted advisor
- Proactively identify changes we can make to our application to make our customers' lives easier
Requirements:
- 2-5 years managing implementation of Digital Marketing SaaS platforms including onboarding, training, and client relationships.
- Digital marketing experience a must
- E-mail marketing experience a must
- E-mail design (HTML/CSS), email deliverability and CAN-SPAM/GDPR/CASL compliance requirements is highly preferred
- Experience with marketing automation platforms such as Responys, ExactTarget, Adobe Campaign Manager, Mailchimp, Iterable, Cordial, Sailthru, Marketo, etc. is highly preferred
- Solid understanding of web technologies such as HTML, CSS, JSON, APIs and Javascript
- Experience with with Mobile and Push digital marketing products a plus
- Experience with data modeling and management a plus
Perks:
- Full health, dental, vision insurance
- Unlimited vacation
- Close to public transportation (BART)
- Flexible spending accounts for transportation and parking
- Life insurance & disability coverage
- Generous equity grants and competitive salary
- We will process visa transfers (H1b, TN etc.) and immigration
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