Community Engagement & Disaster Relief Program Manager

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WHO WE ARE

Postmates enables anyone to have just about anything on-demand. We pioneered the on-demand space and currently serve 80% of US households with a fleet of more than 350,000 Postmates and the largest network of merchants in the US. We’re changing the landscape of commerce by making cities our warehouses, providing the delivery infrastructure, and connecting our customers to any product, anywhere, anytime. Postmates isn’t just an app, it’s a way of life and a part of pop culture. We are the O.G. of on-demand and we’ve given people a new superpower — the ability to Postmate anything from anywhere. We’re building a movement to make Postmates a verb: Postmate it.

WHAT WE DO

Postmates built our Corporate Social Responsibility team, Civic Labs, to amplify our positive impact on the people and merchants that we work with everyday. Here at Postmates, we believe in unlocking the good in our communities while simultaneously creating innovative technology solutions for complex and pervasive issues. A major component of our social impact team is community engagement and disaster relief, focusing on volunteering and partnerships with local, national, and international nonprofits.

Our ideal Community Engagement and Disaster Relief Program Manager is energetic and reliable. You will be responsible for running and growing our paid volunteer program across all offices in the United States and Canada as well as executing our existing Disaster Response Strategy. You will also be responsible for meeting and surpassing quarterly objectives as well as creating strong relationships with nonprofits and local governments across the United States. Join this team and together, we can be a force for change!

YOUR RESPONSIBILITIES

  • Build new and maintain existing relationships with employees and nonprofits.
  • Reach out to community members via phone, email, and in person as needed (post-COVID)
  • Suggest actions to improve volunteer participation and identify opportunities for growth through constant customer interviews
  • Think creatively about how we can grow and scale our volunteer program in a remote and non-remote world
  • Create presentations related to volunteer events and disaster relief for key stakeholders on objectives and key results with a keen eye toward empathetic storytelling
  • Work with a team of skilled volunteers across all business disciplines (including design, product, and engineering) and locations to ensure they have a clear understanding of what is expected and how their volunteering ties back to our community
  • Support the Food Security Program Manager as needed on volunteer opportunities that relate to the FoodFight! community and other partnerships
  • Be a team player. This role has the opportunity to interact cross-functionally with the entire Postmates company and brand on upcoming products and updates to existing technologies and programs. You will be called on to go above and beyond your role as you are ready.
  • Meeting or exceeding quarterly objectives and key results
  • Resolve conflicts and provide solutions in a timely manner
  • Frequent updates and reports on the status towards goals

OUR REQUIREMENTS

  • Passionate (and experienced) in getting people involved in their community
  • 1+ year experience in operations, project, product, or program management (nonprofit experience a bonus!)
  • Ability to travel regularly as needed across the US (post-COVID)
  • Proven experience planning and executing outreach goals
  • Strong attention to detail, extremely organized, and passionate about giving back/helping others
  • Tech-savvy with Mac, Google Drive, and Zoom (Planning virtual events will be a key to success in this role)
  • Excellent written and oral communication skills
  • Ability to work both in the office and out in the field (post-COVID)
  • Capable of delivering projects and answering inquiries on time
  • Business acumen with a problem-solving attitude
  • Ability to work well with in-person and remote team members

 

A bit about us

Postmates is changing delivery for good. While you may know us as the clever brand loved by celebrities and millennials, we are so much more. We are industry-first leaders in the modern logistics space, creating groundbreaking tech products that positively impact millions of customers, merchants and gig-economy workers as well as the underserved in the communities where we work. How will you help us change delivery for good?

 

Benefits

Postmates has your back. In our impact-first work environment, we value huge company vision. As you strive to build the future with us, we’ll support you with a competitive rates and equity plan, along with access to our 401k plan and robust benefits including: health benefits, flexible paid time off, parental benefits, and food perks.

 

Postmates is proud to be an equal employment opportunity and affirmative action employer. Qualified applicants at Postmates are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

 

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Location

Our office is just steps away from where all the tech, artistic, and cultural happenings are, including SF MOMA, Moscone Center, and so much more.

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