About Us

UJET is the world’s first and only cloud contact center platform for smartphone-era CX. By modernizing digital and in-app experiences, UJET unifies the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers. Offering unsurpassed resiliency and the flexibility to deploy across leading public cloud infrastructures, UJET powers the world’s largest elastic CCaaS tenant at up to 22,000 agents globally and is trusted by innovative, customer-centric enterprises like Instacart, Turo, Wag!, and Atom Tickets to intelligently orchestrate predictive, contextual, conversational customer experiences.

Opportunity 

UJET is looking for a motivated individual with solid compliance experience to join the compliance team and support a growing global data protection and cybersecurity program. Through close collaboration with engineering, customer success, marketing, finance and other teams, this individual will help us develop and implement a comprehensive set of policies and standards, operating procedures and control activities to support a broadening security compliance framework that includes SOC 2, HIPAA/HITECH, GDPR, EU-US/Swiss-US Privacy Shield, PCI DSS, ISO 27001 and other industry focused data protection and cybersecurity requirements. This individual is expected to be a strong contributor and owner of various aspects of the overall program – an important member of the team. If you’d like to work with a dynamic, energetic team while delivering and growing your skills in data protection governance, this is a great role for you.

Responsibilities

• Develop near-, mid-, and long-term roadmap for continuous monitoring and security review processes
• Develop and manage ongoing metrics, goals and milestones to communicate continuous monitoring and overall security metrics management to executive leadership
• Develop, document and drive completion of threat models, security reviews, architecture diagrams and related technical documentation required to support security compliance framework
• Identify vulnerabilities in our user-facing applications and infrastructure
• Assist with customer RFP responses and technical security whitepaper development
• Develop, document and implement internal controls testing and evidence documentation
• Assist with audits and contribute to enhancement of the audit program and processes
• Other responsibilities as identified and assigned

Requirements

• Bachelor’s Degree or equivalent in a Technical or Related Field
• Experience with cloud-based infrastructure and its configuration
• 2+ years of experience with secure development practices and/or securing infrastructure
• Sensitivity toward handling and exposure of personal, financial and health data
• Knowledge of the OWASP Top 10
• Experience completing threat models and risk assessments for other projects or organizations
• CISSP certification or a related security certification
• Preferred compliance and audit preparation experience with information security standards (e.g., PCI DSS, SOC 2, ISO 27001)
• 2+ years’ experience in Program or Project Management in software development industry
• Strong relationship building, communication, problem-solving, and facilitation skills
• Process and detail oriented, yet comfortable with ambiguity
• Experience with project management tools like JIRA

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, catered lunches Monday through Thursday, monthly game nights, and more!

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).