Design Program Manager

| San Francisco
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About Gusto
 
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.
 
We are seeking our second Design Program Manager to join the Product Design Team, a cross-disciplinary group of designers, UX writers, research and operations that is responsible for crafting delightful experiences that not only serve small businesses and their employees, but also have a profound and positive impact on the relationship between the two. Your role is to provide program management expertise as well as operational support to a design team that’s growing across 3 different offices (SF, Denver, NYC) in addition to our cross-functional partners by improving communication and collaboration, removing roadblocks, streamlining the product development process, and fostering a strong design culture. 
 
The ideal candidate will have proven program management experience and strong leadership skills. Excellent communication skills, ability to manage complex logistics, and a highly organized approach are mandatory. You'll utilize a full range of project management, as well as interpersonal skills to help keep our goals focused, contribute to plans that will be most impactful to the team, and execute specific programs intended to move the team forward. You’ll be a key contributor to scaling our design team, our culture, and the way we operate with a high level of responsibility, areas of ownership, and room for growth. 

Here’s what you’ll do day-to-day:

  • Utilize a full range of organizational and interpersonal skills to help keep our teams on track, and execute specific initiatives intended to improve team culture and industry expertise
  • Identify team needs with regards to process, tools, documentation, and asset management and introduce changes to make sure the team is working at optimum efficiency
  • Proactively contribute best practices tips and templates to shared Design resources
  • Shepherd design-led projects from concept to public release by coordinating the work of designers, researchers, writers, and engineers. This includes managing project schedules, clearly communicating goals and risks to stakeholders, and helping projects meet deadlines
  • Keep a pulse on team morale, escalating risks to leadership and identifying opportunities for improvement

Here’s what we’re looking for:

  • 5+ years of experience as a producer, project manager or program manager, including experience working with design, research, product and engineering teams
  • Cares deeply about improving team effectiveness by leveraging systems, processes, and tools and has experience creating lean and scalable workflows
  • An excellent communicator and influencer with an entrepreneurial ownership mentality who can work well with various groups and levels of the organization
  • Ability to organize cross-functional activities into a complete plan, recognizing interdependencies, and establishing a framework for the team to execute on
  • Ability to handle ambiguity, seek clarity and drive conversations forward
  • Has genuine empathy for small business owners and employees and a deep desire to improve their lives

Bonus points if you have:

  • Strong familiarity with design tools, software and prototyping methods
  • Thorough knowledge of user-centered research and design processes as well as iterative development
  • Experience with design systems

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks

Location

525 20th Street San Francisco, San Francisco, CA 94107

What are Gusto Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
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