e-Commerce Operations Specialist at Wish
Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.
We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.Job Description
Our WishX team embodies the company’s approach to innovation. It functions as an internal incubator for new business ideas and is empowered to take calculated risks, think creatively, and embrace different perspectives. By constantly iterating and deploying, we have the freedom and flexibility to try out new ideas and work toward the best solutions.
We have the following exciting opportunity within the WishX team for an e-commerce Operations Specialist who will be supporting a new line of business for our fast growing e-commerce platform. The ideal candidates will have experience in manipulating data via Excel for eCommerce Operations and be ready to work in an entrepreneurial & creative environment. Wish is seeking individuals who can work autonomously, with the ability to help build a business.
What you'll do:
Join as early team member to help build out eCommerce processes and instill merchandising and operational best practices
Take on a variety of strategic, analytical, and operational initiatives to drive growth for our business in partnership with Sales, Product, Finance, Operations, Marketing, etc.
Structure complex and ambiguous strategic problems
Identify issues, develop hypotheses, and execute in-depth analyses to translate data into actionable insights and make recommendations based on your findings
Perform ad hoc analyses, conducting research, and building reports and KPI dashboards for real-time monitoring of performance
Develop effective and scalable operational processes and fill operational gaps
A Bachelor’s degree and 3+ years of experience across consulting, investment banking, business operations, or business analytics; ideally with eCommerce industry exposure
You are analytical and data-driven -- you can define KPIs and measure progress/success of your initiatives
Team-oriented with the ability to work independently
Agile individual with the ability to work autonomously in a demanding and ambiguous environment; you want to work in a fast-paced environment with constant change
Ability to flex between analytical, strategic, and operational aspects of the job
Resourceful and happy to roll up your sleeves to get any job done
Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
Superior Excel / Sheets skills are a hard requirement (must know V-Lookups & Pivot tables); knowledge of SQL strongly preferred
Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.