Engagement Manager, Professional Services

| San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Over the next 10 years, biotech will fundamentally rewrite the way we live. Gene editing and cell therapy will dramatically change how we treat cancer and other major illnesses. Biofuels and biomaterials will transform the cars we drive, the clothes we wear, and the makeup of everyday objects. Crop science and synthetic biology will produce sustainable and ethical food. Benchling’s mission is to accelerate the research that propels us towards this future, and magnify its impact, through modern software.

Every day, scientists around the world use Benchling in their efforts to solve humanity's most pressing problems. For these scientists, Benchling is the central technology they use to conduct their research.

Benchling was founded by a team of MIT graduates and has raised funding from Benchmark, Andreessen Horowitz, Thrive Capital, and Y Combinator. Our customers include pharmaceutical giants, leading biotechs, and the world's most renowned research institutes.


ROLE OVERVIEW

Benchling is seeking an experienced Professional Services Engagement Manager to oversee implementations for our largest and most strategic enterprise customers. These implementations are generally multi-phased, 6-12 month, cross-departmental programs which require deploying Benchling into complex enterprise IT environments, interfacing with other vendor solutions, and legacy applications. This is a highly visible role, requiring you to partner with both external and internal teams to drive projects to successful completion.
The Engagement Manager leads the services team from project kick off to successful go live, and plays a key role in creating solutions that achieve our customer’s scientific and business outcomes. You will interface with both project team members and senior Scientific and IT leaders, establish credibility and confidence from the first meeting, and manage customer expectations throughout the project journey.
The Engagement Manager must be comfortable with Life Sciences R&D processes and scientific concepts, have experience with enterprise SaaS software implementations, and be adept at working with internal and external project teams. You must be able to translate customer objectives into detailed project plans, oversee projects, and drive execution.
You will be the project leader, and will be seen as a trusted advisor who has the customer’s best interests in mind, even when it means having a hard conversation, or convincing them that what they think they want may not be what they actually need, nor what Benchling best practices recommend.


RESPONSIBLITIES

  • Manage Professional Services engagements and provide oversight for our largest enterprise customers, covering multiple projects, with a focus on delivery of scope on time, within budget, and with high quality outcomes.
  • Establish and maintain relationships at all levels of the customer organization including project team members, executive sponsors & key stakeholders.
  • Partner with internal Benchling teams to translate client requirements, objectives, and goals into actionable designs and build plans that can be delivered against.
  • Manage the activities of the Benchling project team and drive execution of the project plan.
  • Set clear expectations with internal and external team members, and hold them accountable for deadlines and project deliverables.
  • Manage customer escalations, diagnose project issues and risks, develop contingency plans, and implement changes to drive risk mitigation.
  • Actively manage project financials, including team utilization, budget vs actual hours, project margin, travel and other expenses.
  • Run governance meetings and report regularly both internally and externally on project status, milestones, KPIs, accomplishments, and deliverables.
  • Identify, communicate, and work with sales to develop opportunities identified during project execution, collaborate on the creation of proposals, estimates, change orders, and new statements of work.
  • Work with Product Management and Engineering to scope and price proof of concepts or new and unique solutions that encompass various aspects of the product including extensions and customizations.
  • Document lessons learned and recommend process and methodology improvements to improve execution on future projects.


YOU

  • At least 5 years client facing implementation and/or consulting experience, with demonstrated record of successfully managing enterprise scale projects.
  • BA/BS or M.Sc. in Microbiology, Genetics, Bioengineering, Biochemistry or similar Life Science field. Prior experience in a lab or research setting highly preferred.
  • Experience working with Life Sciences companies with an understanding of R&D processes and scientific concepts. Must be able to confidently interface and build trust with scientists, IT, and Director/VP level audiences in top-20 Biotech and Pharma companies.
  • Proven experience leading 5-10+ person implementation teams to deliver multi-workstream projects.
  • Experienced in project management for enterprise software deployments including scope management, budget control, project and executive reporting, and project financials.
  • Understanding of project commercials including SOWs, budgeting, and resourcing.
  • Superior project management, organizational, and time management skills.
  • Independent, adaptable and can thrive in a fast-paced startup environment.
  • Excellent communication skills in verbal, written and presentation formats.
  • Ability to travel up to 50% based on customer and project needs.

OUR VALUES

  • Empower through information. We explain the “why” behind every decision, unless there are highly sensitive circumstances. We're honest about how we're doing, especially in difficult times. We believe that sharing information builds trust and enables better decision-making.
  • Rely on tenacity. Hard work is one of the greatest factors to determine success and is fully under our control. We must make the most of every day by bringing the highest level of determination. Dreaming big is not enough.
  • Raise the bar. Pushing ourselves and others to improve will be uncomfortable and at times result in failure. However, it's critical to our success. We're dedicated to creating a place where everyone feels challenged to improve.
  • Build a lever. We choose to build tools and infrastructure that will help others make world-changing innovations. There's less glory in it, but in the words of Archimedes, "Give me a lever long enough and a fulcrum on which to place it, and I shall move the world."

PERKS AND BENEFITS

  • Monthly health & wellness stipend
  • Work with a talented yet humble team
  • Meals and snacks covered
  • 401k
  • Medical, dental, and vision insurance
  • Commuter benefits
  • Happy hours, company and team wide social events

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • TerraformFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • WordpressCMS
    • IntercomCRM
    • PipedriveCRM
    • SalesforceCRM

Location

We're located in the heart of the SF Financial District with an awesome view of the Transamerica Pyramid. You can get to us easily by BART or bus!

An Insider's view of Benchling

What’s the vibe like in the office?

I think that the company culture is at the center of everything we do. Every single person here is willing to put down what they're doing to support to their colleagues whenever needed. That’s what is particularly special about Benchling. People are always ready to give their best effort, and there's no shortage of laughter or camaraderie!

Madeleine

Customer Support Specialist

What does your typical day look like?

The mission driven culture defines our day to day in the "office" (or Zoom meetings/Slack messaging). I've never worked at a company where there's such a permeating sense of optimism. People are generous with their time and knowledge, but still remain humble. Also, Aloha Fridays keep our vibes in check.

Alex

Implementation Manager

How has your career grown since starting at the company?

One of the main reasons I joined Benchling is I knew I would grow along multiple axes. Benchling gives me the opportunity to explore outside of my role as an engineer. In the short time I've been here, I've had the opportunity to contribute to the company blog, help organize the annual hackathon, and manage part of the internship program!

Steven

Software Engineer

What unique initiatives do you have that encourage innovation?

I’m very excited by our COVID-19 initiatives. In an effort to help ramp up testing, we have partnered with universities and private companies to create a turn-key software solution that powers their sample analysis on Benchling. We’ve made it much faster for any lab that plans to spin up COVID-19 tests!

Nishant

Regional Lead, Professional Services

What projects are you most excited about?

As a co-lead of Benchling's People of Color affinity group, I'm most excited about projects and events that teach and celebrate multiple cultures. On Lunar New Year, our group passed out red envelopes. Many employees were familiar with the tradition, but they learned even more about its significance in Asian cultures from the information we shared.

Chanel

University Recruiting Lead

What are Benchling Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Benchling is home to several employee-driven affinity and interest groups that help our employees connect with members and allies of various communities.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees receive unlimited hours per year of paid sick leave.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
On top of weekly happy hours & monthly events, Benchlings travel abroad for annual company retreats!
Free Daily Meals
Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday. Is that the Dinner Bell, JeffyP hears? That's right. Dinner every night at the office for Benchlings after hours!
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
More Jobs at Benchling34 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Sales
new
San Francisco
Developer
new
San Francisco
Product
new
San Francisco
Developer
new
San Francisco
HR
new
San Francisco
Sales
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Developer
new
San Francisco
Marketing
new
San Francisco
Product
new
San Francisco
Operations
new
San Francisco
Project Mgmt
new
San Francisco
Design + UX
new
San Francisco
Project Mgmt
new
San Francisco
Project Mgmt
new
San Francisco
Operations
new
San Francisco
Developer
new
San Francisco
Operations
new
San Francisco
Marketing
new
San Francisco
Sales
new
San Francisco
Project Mgmt
new
San Francisco
Data + Analytics
new
San Francisco
Developer
new
San Francisco
Marketing
new
San Francisco
Operations
new
San Francisco
Design + UX
new
San Francisco
Operations
new
San Francisco
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Benchling's full profileSee more Benchling jobs