Our Mission

Backed by top-tier investors, Torch is a fast-growing, mission-driven SaaS startup made up of psychologically oriented people who are passionate about helping leaders achieve their potential. Torch's platform provides coaches, clients, and customers with actionable insights into client and organizational strengths and challenges. 

At Torch, we believe leadership matters. The world needs conscious leaders who drive invention, inspiration, and innovation to solve our time’s most significant opportunities and challenges. Torch exists to create and support these leaders. 

Torch is a hybrid remote and distributed team with offices in San Francisco, Buffalo, and New York. Join us as we not only work to empower conscious leaders for our customers but within our internal team as well!

The Team

Torch’s Professional Services team partners with clients to maximize their investment in our learning and development platform. We do this by fostering strong relationships with our customers and delivering exceptional results. 

The Engagement Manager will be responsible for working on consultative design solutions for new and existing enterprise customers. You will partner with clients to support their unique needs and enable them to successfully manage learning experiences on our platform. There will also be opportunities to help build and improve our team, including improving processes and improving cross-team collaboration. 

As an Engagement Manager, you will work closely with our Customer Success, Delivery, and Sales teams to ensure our customers have a strong solutions experience and are able to achieve outcomes aligned to their organization’s key business objectives.

The Engagement Manager will report to the Director of Professional Services.

Your Position:

• You will quickly become an expert on the Torch platform. 
• You will work with customers to uncover their core business problems, ideate on potential solutions, build recommendations, craft timelines, engage a broad set of stakeholders to get work done and deliver a solution consistent with those recommendations on time. 
• You will lead platform training sessions for customers to ensure they understand the product’s full features and functionality. 
• You will manage engagements end-to-end, including time and financials, and management and coordination of both internal and external resources. Post-deployment, you will partner closely with Customer Success Managers and other Delivery team members. 
• You will collaborate with the Sales, Product, and Solutions teams.
• You will act as consultative expert during pre-salesLiaise with the solutions team throughout delivery; collaborate with product teams to support product feedback channels; and Lead engineering resources during technical implementation, including integrations and solution configurations.
• You will build deep and meaningful relationships with customers and enable account expansion by identifying growth opp opportunities in consultation with Torch’s Sales and Customer Success teams Support internal initiatives to build the team’s operations and the overall Torch culture.

Your Experience:

• You have at least 5+ years of experience in client management, partner management, and/or program management, emphasizing managing clients in a consulting capacity or managing programs in a high-growth enterprise company.
• You have a track record of employing excellent problem-solving and project management skills.
• You have strong interpersonal skills and the ability to build and maintain strong relationships with stakeholders internally and externally and communicate effectively while under pressure, balancing confidence, humility, and diplomacy.
• You have excellent written and verbal communication skills and can synthesize information into a coherent narrative and compellingly present that narrative.
• You have experience working cross-functionally with leadership and execution: Demonstrated ability to work cross-functionally to build alignment with colleagues across various functions and levels and engage them towards specific program outcomes.
• You have experience working with corporate Human Resources and/or in the Learning & Development space and/or on the client-facing team in a high-growth software-as-a-service (SaaS) company (a plus, not mandatory)
• You have experience working with modern software solutions including G Suite, Gmail, Slack, Salesforce, Jira, Confluence (a plus, not mandatory).

Benefits:

• Fully covered medical, dental, and vision
• 401k Retirement Plan
• Paid parental leave
• Flexible vacation and remote work policies
• Generous professional development stipend
• Commuter stipend for public transportation

Torch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.