Engagement Manager
Engagement Manager
DataGrail’s first Engagement Manager will be responsible for onboarding new DataGrail customers and getting them to first value quickly and efficiently. You will be the main stakeholder on projects, responsible for the success of enterprise-level software deployments. In order to achieve this success, you will leverage your previous enterprise professional services experience, project management expertise, strong communication/written skills, relationship building prowess and conflict management skills.
You’ll Own:
- Project design and execution for new Enterprise customer implementations.
- Strategic communication with customer teams, including business owners and exec-level project sponsors.
- Delivery on customer engagements, including driving milestone meetings, customizing and developing new project artifacts, and ensuring high levels of impact and customer satisfaction.
- Developing detailed project plan schedules and work breakdown structures to ensure project team accountability for milestone dates and work quality.
- Creating comprehensive weekly status reports and communication plans to executive sponsors and internal/external project teams
- Proactively identify implementation risks and mitigate them effectively and efficiently.
- Quickly establishing rapport and a positive relationship with customer stakeholders.
👩‍💻 You’ll Improve:
- The onboarding velocity of all of our upcoming customers.
- Practices, templates, policies and tools to mature the capabilities of the team.
- Reporting on deliverables, budget, schedule, forecasts, and scope.
📚 You’ll Teach:
- Our teams to work even more collaboratively by coaching and mentoring internal and customer project team members.
- Data-driven project and program management to our internal teams.
🧠You’ll Learn:
- The ins and outs of the privacy landscape.
- The joys and frustrations of scaling a company.
- Prioritization in a rapid growth startup.
- The building blocks to create a foundation for scale, from a team who wants to go big places, together
With the core belief that trust builds transparency, at DataGrail, we provide a privacy platform that empowers people to have more control over their privacy and identity. Our platform eliminates complicated, manual, and time-consuming processes associated with emerging privacy laws. We find and untangle the terabytes of data companies have, make sense of it, and organize it into an easy-to-use privacy program.Â
We live by our company values every day at DataGrail: Win as a Team, Empathy Always, Love our Customers, Iterate & Evolve, Seek New Perspectives, and Lead with Why.
Benefits & Perks:
- Competitive compensation package + equity
- Work from anywhere - every employee has the choice to select their ideal work environment
- Feel relaxed with unlimited paid-time-off (+2 weeks mandatory!)
- Treat yourself with 8 scheduled “DataGrail Days” a year for personal wellness
- Grow with us - Annual stipend for continued career development for all DataGrail team members
- Stay healthy - full healthcare coverage, including dental, and vision
- Save for the future with our 401(k) plan
- Work smarter with monthly hardware and remote office stipends and an UberEats meal program
- All of this and much, much more
DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
