Engineering Program Operations Manager

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MURAL is on a mission to inspire and connect imagination workers globally.

MURAL is a digital workspace for visual collaboration that connects over 75 percent of the Fortune 100. Teams at global enterprises including IBM, USAA, E-Trade, Intuit, SAP, Atlassian, Autodesk, and GitHub embrace visual collaboration to run more productive meetings and workshops. This leads to a more creative, engaging, and fun way of working together, all in a welcoming, simple-to-use online space.

Headquartered in San Francisco, California, MURAL employs over 700 people around the world. MURAL is on a mission to level up teamwork with imagination so that working together is more fun and innovation happens faster. The MURAL® platform transforms teamwork by making meetings and workshops interactive experiences designed for problem solving, play, and imagination. MURAL has raised $200M in financing to date and is growing rapidly to fulfill its mission.

YOUR MISSION

The Engineering Strategy & Enablement team is the cornerstone of MURAL’s Engineering department business planning and operations. Through effective communication and strategic alignment across the organization, we enable the engineering department to run effectively with speed & quality as we scale. 

As an Engineering Program Operations Manager (POM), you will help implement and optimize processes, communication and team enablement as well as drive strategic and operational initiatives that align to MURAL’s company objectives. This position reports into the Engineering Strategy & Enablement team.

Your goal is to develop and guide key initiatives to help successfully scale the engineering teams, increasing their effectiveness, efficiency and happiness. You will also support the engineering team culture by integrating strategies that will improve engagement and the employee experience.

As someone who has managed complex technical and operational programs and team building initiatives, you have extensive experience in change management, planning, execution and employee relations. You may have a background in management consulting, program management or operational management. You thrive in an environment of change, energized to find ways to help bring stability and positivity to the team as they navigate our evolving environment.

The specific responsibilities of each POM vary, depending on the current initiative and related needs, but would include the following:

  • You will be on point for leading the planning, coordination, design, facilitation and support for team events and workshops. Specifically, helping to create intentional moments of connection within our department via virtual team off-sites, team mixers, and department events.
  • You will lead programs and initiatives driven by people insights and data in partnership with our People Operations team including but not limited to: 
    • Coordinating and rolling out employee training programs.
    • Designing, implementing, and analyzing department surveys plus additional data sources to cull insights and propose (and occasionally run) special initiatives to address feedback within the department each quarter.
  • You will help enhance and mature our internal communication flow to meet our need for clarity and efficiency in written and operational form. This will include optimizing our communication best practice guidelines, optimizing tool integrations for efficiencies, and ensuring department information is easily accessible and up to date.
  • You will support other divisions within the Engineering department in leading programs, pilots, and projects related to driving efficiencies, building team connections and optimizing how we as a department operate and collaborate.

YOUR PROFILE

  • Two or four-year degree in related field of study
  • 2+ years of project or program management experience in a SaaS, engineering, or product environment
  • Highly organized, detail-oriented individual with the ability to think clearly, analyze quantitatively, problem-solve and prioritize
  • Ability to lead with empathy supported by strong written and verbal communication skills that are tailored to the audience
  • Passion for team culture and communication with a love of connecting people on and across teams
  • Ability to understand and relate to many cultures at all levels
  • Experience in design and facilitating workshops and events
  • Experience in design thinking and creative disciplines (specifically with MURAL)
  • Passion for technology and innovation
  • Energized by creative collaboration and creative problem solving including willingness to iterate and experiment without fear of failure
  • Self-starter who is adaptable and comfortable with ambiguity in an ever changing environment
  • Strong sense of ownership and accountability for program success
  • Ability to drive complex, multi-disciplinary projects 
  • Experience leading cross-functional teams to deliver on operational initiatives
  • Thrive in cross-functional settings, ability to liaise between technical staff as well as business stakeholders at both the individual contributor and leadership level, ability to influence and execute across groups
  • Expertise in change management with the proven ability to influence and affect change at all levels of the organization and drive tangible impact
  • Experience in or strong understanding of Product Engineering as a function, direct Operations experience a plus but not required
  • Experience with Agile software development process and methodologies

Ideally you have...

  • Experience in a high growth, highly scaled SaaS environment

#LI-Remote #LI-KB1

WHAT WE OFFER

In addition to being part of our quest to help people empower their imagination, we offer:

  • Competitive salary and benefits
  • Flexible working hours
  • Ability to work remotely
  • Flexible time off
  • Professional development opportunities
  • Learning stipend
  • Wellness stipend
  • MURAL free forever plan
  • Design Thinking + Facilitation trainings

OUR VALUES

We bring people to our team that care about our mission to inspire and connect creative people globally, and who feel aligned with our values:

  • Make others successful
  • Adapt to thrive
  • Play to wow
  • Think global
  • Experiment like an owner

Practicing equality through imagination work.

MURAL is committed to creating diverse and inclusive workspaces where people can make a positive impact on the world and share their vision of how they achieve it. We are dedicated to working alongside multiple communities to help build this dream and bring it to life. 

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Location

Headquartered in Buenos Aires and San Francisco, our teams are spread across the US, Canada, Spain, Germany, UK, Australia the Netherlands and beyond.

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