Experienced Technical Program Manager
Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. Biotech R&D is radically transforming our world, but moving at the new speed of science requires better technology.
Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.
Come help us bring modern software to modern science.
ROLE OVERVIEW
As part of the Technical Program Management team, your role will be to drive the effectiveness and efficiency of our R&D organization across engineering, product, and design (i.e. Build). You will be helping the team in defining objectives, strategy, planning, tactics, and in developing and implementing processes that scale.
You will be working closely with a cross-functional team to define and refine program scope, timelines, dependencies, resource planning and risks to enable and ensure that the team efficiently makes decisions and delivers on commitments. You will manage, track and communicate overall status to all stakeholders, proactively spotting and overcoming potential obstacles and establishing credibility and trust at the “grass roots” level of the team.
In addition to working with the broader team, you will also be interfacing with Customer Experience to craft release plans, and deployment progress. You will also ensure that customer impacting defects and incidents are clearly communicated and tracked. You will develop the necessary processes, templates, and communication channels to support this across a dynamic range of domains (product marketing, customer success, product, engineering) and management levels (VPs, managers, ICs).
WHAT YOU MIGHT WORK ON
- Lead key programs that are part of the Engineering, Product and Design Roadmap
- Build and own project plans for your programs. This could include different scenarios project plans depending on any or all of the following: customer asks/commitments, resources and dependencies
- Establish the key operational reports and metrics we need to track at a program level
- Own and evolve all the necessary planning and engineering program level artifacts (i.e. project plans, resource planning, RAG status, risk register, change management, etc.)
- Run regular team status meetings and reporting on overall program health
- Work with your peers in the Build Management Team to incorporate your programs into the overall Build planning cycle and process.
- Work with Build Operations and Leadership to pioneer processes and procedures to plan and execute on program level initiatives at scale
- Be a champion and educator of pragmatic blend of both program management and agile scrum practices
ABOUT YOU
- 7+ years experience with engineering program management, management consulting, product management, and/or similar in the technology industry; experience in a B2B enterprise SaaS business is a bonus
- A proven technical program/project manager who has driven complex cross-functional rollouts
- Delivered key growth initiatives, including business case justification and scope refinement in order to drive consensus and deliver successful outcomes
- Knowledge and use of Program, Project Management and Agile tools (i.e. Jira, Smartsheet, Asana, etc.) - able to create moderate to complex level project plans and resource leveling
- Extensive experience in applying both project/program management and agile methodologies to both real world and start-up growth environments
- Very comfortable reporting to higher level management and Executives and facilitating large discussions.
- Highly collaborative, excel at listening to others, and excellent at articulating ideas in written and oral form
- Motivated self-starter with a high attention to detail; flexible and adaptable to change
- Interest in software team structure, workflow, process, tools and team dynamics to help us manage Build’s rapid growth
- Bachelor’s degree in a technical field
#LI-GP1
Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
Our leadership principles guide how all Benchlings can lead by example:
- Admit mistakes and shortcomings
- Deliver results
- Disagree and commit
- Obsess over customers
- Rely on work ethic
- Show empathy
- Recruit and develop the best
- Sweat the details
- Think and communicate clearly
- Unite around the mission
For applicants for U.S.-based roles only: All new hires in the United States are required to be fully vaccinated against COVID-19 and to provide proof of vaccination prior to their first day of employment. If you are unable to be vaccinated for medical or religious reasons, we will explore potential reasonable accommodations; however, Benchling may not be able to grant such accommodations in all cases if doing so would cause undue hardship.
If you are a Colorado, Connecticut, or New York City resident: Please contact us by emailing [email protected] to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.
