Food Safety Specialist, Delivery Compliance
We're transforming the grocery industry
Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together.
Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.
Solving these problems is what helps our customers get back time in their day, so they can do more of what they love.
Introducing Our Hybrid Working Model
As the future of work evolves, so do we. We have a hybrid model where our roles are open to in-office, flex, or remote work. Learn more about our flexible approach to where we work.
OVERVIEW
We are looking for a motivated Food Safety Specialist (Contract) to help grow our Delivery Compliance Team. Delivery Compliance is one of several branches within the Trust & Safety organization and dedicated to ensuring shopper compliance of the delivery, health and safety of our customers. This is a unique opportunity for someone who has a food safety background and is willing to engage with cross functional teams to build a strong food safety team in a fast-growing start-up!
Our Trust & Safety team takes a data-driven, customer-first approach to identifying patterns of non-compliant activities, and implements policies and countermeasures to mitigate safety risks. In this role you will be responsible for executing on processes critical to ensuring the Instacart platform remains safe, and stable for our shoppers, customers, and retail partners.
The role will focus on all operational aspects related to food safety at Instacart: product recalls, critical food safety escalations, alcohol deliveries, temperature & insulated bag monitoring and several more areas as the team continues to grow. You will be working closely with the team Associates and Lead in executing and optimizing the operations.
ABOUT THE JOB
- Execute of day-to-day Food Safety & Delivery Compliance workflows and engage in process improvement projects and policy development
- Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
- Strong communication and writing skills with strong attention to details (ex. grammar and tone)
- Ability to multitask, organize and work with rapidly changing priorities
- Conduct investigations to detect misconduct and behavior that raise food safety concerns
- Must be able to work on weekends and have positive attitude to support team work in dynamic operational conditions
- Proficient with excel/google sheets
- Basic knowledge of and understanding of SQL is a plus
ABOUT YOU
- Bachelor's degree in food safety/quality or environmental science preferred. 2+ years of practical experience in food safety or similar discipline.
- Experience in customer service or technical support in retail or CPG companies is a plus
- Strong knowledge of food safety best practices
- Passion in building a food safety culture in a fast-growing company
- Ability to make critical and sensitive issues quickly in a fast paced environment
- Operate within a high degree of confidentiality
- Thorough and detail-oriented
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