Our Growth Mindset (The Mission):

Think back on your time in school and a project or experience that got you fired up, curious, and motivated to try your best. Can you remember one? If you’re like us, there are some projects we remember decades later -- those times when we were so engaged in what we were doing that we couldn’t help but learn.

Our hope is that Seesaw will help teachers create these moments for every student in the world, every single day. We’re just getting started, but we’re well on the way towards achieving this vision -- Seesaw is used by millions of students in over half the schools in the US and teachers and students love us (Check out this real-time search for what people are saying about us on Twitter).

The Curriculum (Your Role):

As an Implementation Consultant, you will lead the technical set up process on our paid product, Seesaw for Schools, and work proactively to ensure administrators feel confident using Seesaw throughout the school year. You will work with districts of all sizes that choose to purchase implementation and be the go-to technical contact for these new accounts. We are looking for a tactical and compassionate problem-solver.

Subject Matter (Your Responsibilities):

• Proactive outreach to districts to ensure they meet their launch deadlines.
• Lead district set-up calls for our largest customers to strategically identify and resolve technical issues, and walk them through the set-up process.
• Answer ad hoc technical questions via email and video conference from districts and schools as needed to ensure that they are successful using Seesaw throughout the school year.
• Collaborate cross-functionally with the customer success team to maximize usage and customer satisfaction.
• Advocate for customers by collecting and organizing product feedback to share with engineering and product teams.
• Identify and carry out initiatives to improve customer experience throughout the year. 

Prerequisites (The Requirements):

• Highly motivated by ensuring that customers are happy and successful using Seesaw. 
• 2+ years of experience in customer support for a technical product. Phone support, education or ed tech experience a plus!
• Ability to get out in front of issues and proactively help customers achieve success e.g. Guide customers who may be ambiguous with their asks or implementation concerns. 
• Track record of high customer satisfaction including recommendations from current or prior customers.
• Able to understand technical concepts and workflows and explain them to non-technical users. 
• Professional written and verbal communication skills; should also be a strong active listener.

A little about us:

We care about building a diverse and inclusive team to better advocate for the needs of our incredibly diverse K-12 users.

We prioritize work-life balance and actually walk the walk -- we care a lot about our work, but care more about our friends and family. We encourage everyone to work at a sustainable pace and have an unlimited vacation policy that people actually use.

We offer competitive compensation and comprehensive benefits including full medical, dental, and vision coverage, 401(k) with company match, paid parental leave, flexible vacation policy, free lunch, wellness stipend, donation match, company happy hours, and off-sites.

Seesaw provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religious creed, color, sex, sex stereotype, gender, gender identity/gender expression/transgender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, or military or veteran status. In addition to federal law requirements, Seesaw complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.