Implementation Manager

| San Francisco
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About Rippling

Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system. 

In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work. 

Rippling is HQ in San Francisco and has raised $60M in Series A funding from top-tier investors, including Kleiner Perkins, Initialized, DFJ, and Y Combinator. 

About the Role

Rippling's Customer Success and Implementation team's genuinely believe that we can change the way small businesses manage HR & IT programs. Through training and one-on-one advising, we're showing customers how to streamline all their processes. Each member of our team is challenged to take on independent projects and show their individual strengths, from product to customer experience. 

You Will

  • Work directly with customers to implement and all in one HR, payroll, benefits administration, and IT platform
  • Provide proactive training and professional guidance in the first 30 days of a customer's experience with our product
  • Become a product expert - you'll be a go to resource for both customers and coworkers by your 90th day at Rippling
  • Think like a customer - work directly with our engineering teams to constantly build new features and deliver an amazing new customer experience

Requirements

  • 1-2 years of work experience at a SaaS company
  • Stellar written and verbal communication skills
  • Bachelor’s degree from an accredited university
  • Interest in actively working with product and engineering teams 
  • Flexibility with changing job duties and responsibilities
  • Excellent at time management and prioritizing tasks
  • Passion for training both customers and internal teams
  • Bonus points for experience with payroll, health insurance, or IT 

Benefits

  • Top-tier veteran founding team & investors
  • Medical, Dental, Vision, FSA, HSA, Commuter, Life and Disability Benefits 
  • Unlimited PTO
  • Meeting-light culture and daily catered lunch empower you to get the most done
  • Competitive compensation (salary, equity)

Rippling is an equal opportunity employer.

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Location

Rippling is just a two-minute walk from the Montgomery BART station. We're surrounded by many coffee shops, restaurants, and bars!

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