Implementation Manager at Rippling
Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system.
In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work.
Rippling is headquartered in San Francisco and has raised over $200 million from top-tier investors, including Founders Fund, Kleiner Perkins, Initialized Capital, Threshold Ventures, and Y Combinator.About The Role
Rippling's Customer Success and Implementation teams genuinely believe that we can change the way small businesses manage HR & IT programs. Through training and one-on-one advising, we're showing customers how to streamline all their processes. Each member of our team is challenged to take on independent projects and show their individual strengths, from product to customer experience.What You'll Do:
Work directly with customers to implement an all in one HR, payroll, benefits administration, and IT platform
Provide proactive training and professional guidance in the first 30 days of a customer's experience with our product
Become a product expert - you'll be a go to resource for both customers and coworkers by your 90th day at Rippling
Think like a customer - work directly with our engineering teams to constantly build new features and deliver an amazing new customer experience
2+ years of work experience at a SaaS company
Stellar written and verbal communication skills
Interest in actively working with product and engineering teams
Flexibility with changing job duties and responsibilities
Excellent at time management and prioritizing tasks
Passion for training both customers and internal teams
Bonus points for experience with payroll, health insurance, or IT
Bachelor’s degree from an accredited university
If you don’t necessarily meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different ways, your life experience is equally important sometimes.
Rippling is an equal opportunity employer.