Implementation Manager at Rippling

| San Francisco
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About Rippling

Rippling is the first way for businesses to manage their HR & IT — from payroll and benefits, to employee computers and apps — all in one, modern system. 

In just 90-seconds, a company can set up (or disable) an employee’s payroll, health insurance, work computer, and third-party apps, like Gmail, Microsoft Office, and Slack. It’s the only platform that truly unifies every employee system, and automates all of the administrative work. 

Rippling is headquartered in San Francisco and has raised over $200 million from top-tier investors, including Founders Fund, Kleiner Perkins, Initialized Capital, Threshold Ventures, and Y Combinator.

About The Role

Rippling's Customer Success and Implementation teams genuinely believe that we can change the way small businesses manage HR & IT programs. Through training and one-on-one advising, we're showing customers how to streamline all their processes. Each member of our team is challenged to take on independent projects and show their individual strengths, from product to customer experience.

What You'll Do: 
  • Work directly with customers to implement an all in one HR, payroll, benefits administration, and IT platform

  • Provide proactive training and professional guidance in the first 30 days of a customer's experience with our product

  • Become a product expert - you'll be a go to resource for both customers and coworkers by your 90th day at Rippling

  • Think like a customer - work directly with our engineering teams to constantly build new features and deliver an amazing new customer experience

Qualifications:
  • 2+ years of work experience at a SaaS company

  • Stellar written and verbal communication skills

  • Interest in actively working with product and engineering teams 

  • Flexibility with changing job duties and responsibilities

  • Excellent at time management and prioritizing tasks

  • Passion for training both customers and internal teams

  • Bonus points for experience with payroll, health insurance, or IT

  • Bachelor’s degree from an accredited university

If you don’t necessarily meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different ways, your life experience is equally important sometimes.

Rippling is an equal opportunity employer.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages

Location

Rippling is just a two-minute walk from the Montgomery BART station. We're surrounded by many coffee shops, restaurants, and bars!

What are Rippling Perks + Benefits

Rippling Benefits Overview

Medical, Dental, Vision, Disability - We also offer flexible spending programs and other related benefits.

Unlimited PTO - We believe it’s important to take the time you need to recharge.

Parental Leave - Take fully paid parental leave to spend quality time with your new (and adorable!) family member.

Daily Lunches & Snacks - We have lunch catered daily, and the Rippling kitchen is fully stocked with drinks and snacks to satisfy any craving.

Flex Commuter Benefits - Financial support, including pre-tax payments, for commuters by car or public transport.

Retirement Fund - We want to help you plan for your future: contribute pre-tax dollars into a 401(k) account.

Culture
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Lunch and learns
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