About Us

Our dedicated team and awesome technology are disrupting the contact center space. Our CCaaS (Contact Center as a Service) platform replaces all of the convoluted systems, lines, and contact numbers of standard customer support with a stunningly simple SDK and Smart Actions – fingerprint, verification, real-time sharing (videos, photos, and screenshots) and effortless in-app texting - plus all data is encrypted, keeping customer data secure. We take the frustration out of customer support and in turn, provide a sleek, secure, and modern smartphone-era experience. Join our team as we revolutionize the customer experience!

Opportunity

UJET’s Delivery & Implementation Team plays a critical role in ensuring quick time-to-value for customer implementations of the UJET platform. We support new customers from the time they sign a contract through launch. As the primary point of contact for implementations and expansions, you will leverage your change management, CCaaS configuration, and project management skills to ensure each engagement is timely and satisfactory.

Responsibilities

• Highly visible role that functions as a critical link between our enterprise customers, alliance partners and UJET to oversee the execution and consistent delivery of UJET implementations.
• Execute internal process steps to Initiate new or expansion projects
• Host customer kick-off call leveraging internal collateral for consistent delivery of project initiation.
• Create long- and/or short-term project plans, including setting targets for milestones for adherence to deliverable deadlines
• Delegate tasks on the project to UJET resources who are best positioned to complete them
• Serve as the primary point of contact when multiple resources are assigned to the same project to ensure team actions remain in synergy
• Communicate with customer key stakeholders (executives, governance boards, etc) to ensure project is aligned with their goals
• Adjust schedules and targets on the project as needs change or financing for the project changes
• Update project tracking tool with key dates and customer data points on a regular basis
• Conduct project close-out steps adhering to internal process and quality controls to ensure all deliverables have been successfully completed and project can be fully closed out.
• Proactively manage customer expectations and oversee customer communications throughout an implementation.
• Work on multiple enterprise client projects simultaneously and successfully deliver projects on time.
• Contribute to the evolution of UJET’s professional services methodologies through the development of service offerings, best practices, and implementation methodologies.
• Partner effectively with our Customer Success, Support, Data, Product, and Engineering teams to facilitate the inclusion of the customer’s feature needs within the product.
• Be an advocate for the customer by triaging project issues/roadblocks and driving their resolution.
• Reach a moderate level of proficiency with the UJET platform and keep up to date on CS best practices, systems, and trends.

Requirements

• Bachelor’s Degree from an accredited college or university, or equivalent experience.
• 5+ years experience in a project manager role conducting technical deployments for enterprise level companies, with preference toward SaaS technologies
• PMP certification preferred
• 10 - 15% travel required
• Excellent communication skills – written, verbal, presentation and interpersonal
• Collaborative team player
• Familiarity with Salesforce CRM preferred
• Technical writing and PowerPoint/Keynote experience a plus

UJET is an Equal Opportunity Employer

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).

Compliance Responsibilities

Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!