Integration Specialist at Afterpay

| San Francisco
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Our Company
Afterpay is transforming the way we pay by allowing customers to receive products immediately and pay for their purchases over four installments, always interest-free. The service is completely free for customers who pay on time - helping people spend responsibly without incurring interest, fees or extended debt!
Afterpay is offered by more than 55,000 of the world’s best retailers and has more than 10 million active customers globally. In the U.S. more than 5 million customers use Afterpay and is offered by more than 15,000 of the top fashion and beauty retailers across the country - including Anthropologie, Forever 21, DSW, GOAT, Finish Line, Levi’s, Mac Cosmetics, Ray-Ban and many others. We are currently available in Australia, New Zealand, the United States and the United Kingdom where the brand is called Clearpay. Our U.S. headquarters are located at the heart of the retail and business district in San Francisco, California.
Afterpay is on a mission to power an economy in which everyone wins.
About the Role
As an Integration Specialist, you will use your web development skills to integrate Afterpay’s payment platform on Merchant websites, and your problem-solving skills to provide outstanding customer support to solve live merchants’ issues. 
We are looking for someone who regularly goes above and beyond to provide the best possible service and relevant solutions to our merchants.
What You'll Do
-Use your HTML, CSS, and Javascript skills to properly assess and creatively solve integration issues on merchant’s websites
-Become an expert on Afterpay’s Integration options and how to best deploy them
-Act as the merchant’s initial point of contact for all production issues
-Provide technical support to merchants via email and web-based tools
-Advise merchants regarding the best implementation practices
-Use troubleshooting skills to properly assess support cases and diagnose problems
-Proactively contact and update merchants regarding issue status
-Escalate issues to senior specialists as appropriate
-Once you are an Afterpay product expert, you will have the opportunity to assist with
-Authoring knowledge base articles for internal and external use
-Document common problems for product improvement
-Working on various cross-departmental projects
-Quality assurance of our products
Who You Are
-You have a strong understanding of internet technologies including HTML, CSS, and Javascript
-You will be able to demonstrate your understanding and ability to write to Javascript
-Excited about solving technical issues for our merchants with a combination of technology and creative thinking
-Customer service experience in a technical or non-technical capacity
-A great communicator, comfortable explaining concepts to both technical and non-technical audiences
-You have full professional proficiency in English
-Ability to act in a responsive and sensitive manner to all merchant inquiries
-1+ years’ experience supporting an enterprise SaaS solution
-Experience with a support ticket system – Zendesk or Salesforce is preferred
-Bachelors degree is preferred
-Prior experience with E-commerce platforms such as Shopify, WooCommerce, and Magento
-PHP development experience is a plus
How to Apply
If you are brave, if you are committed to doing the right thing, if you always keep it real, and your background matches the description above then please apply today! 
Afterpay is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. All new team members, in addition to current staff, will temporarily work from home until it is safe to return to our offices
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • cssLanguages
    • htmlLanguages
    • kafkaLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • TeradataDatabases

Location

600 California Street, San Fransisco, CA 94108

An Insider's view of Afterpay

How does your team reward individual success?

Our People team created a recognition survey so as a manager, I can see how each individual on my team prefers to receive recognition for a job well done. This is snacks for some, time off for others. At a fast-growing, hyper-dynamic organization like Afterpay, our teams are working at speed. Sharing even little forms of rewards goes a long way.

Alison Meyer

Industry Marketing Director

What does your typical day look like?

The thing I love most about my job is that there is no typical day. It's usually a mix of cross-functional meetings, customer interviews, making presentations, reviewing product requirements, analyzing and interpreting data, interviewing candidates for roles at Afterpay, and planning what will be on our Product roadmap in the coming months.

Sunil Parekh

Director of Product, Consumer Experience

What makes someone successful on your team?

Success here is to have ownership of your projects. This means responsibility, being proactive in moving projects forward, collaborating across teams, and knowing projects inside out, from implementation details to business impact. It's being curious, creative, motivated, and tenacious. It’s awesome to see your work impact customer experience.

Jose Picado

Software Engineer

How do you make yourself accessible to the rest of the team?

I believe in an open-door mindset, which is one should be always available for being reached out. With full transparency of my schedule, I'm clear that my calendar is always up-to-date so they should feel free to book any time slot. I am also active on our communication channels. When not available, I always give an estimation when I'll reach back.

Han Qin

Director of Engineering

How does the company support your career growth?

My managers have been extremely thoughtful and great listeners. They’ve helped steer my roles and responsibilities in a way that adds value to the company and also supports my personal goals and career growth.

Kiersten Abueg

Marketing Associate

What are Afterpay Perks + Benefits

Afterpay Benefits Overview

We play fair and reward you for doing the right thing. We pride ourselves on fairness and offer equitable and competitive compensation. You will receive medical, vision and dental insurance - 100% covered. You will enjoy working from our beautiful office space in San Fransisco and feel trusted to work flexibly, remaining connected to smart people in all our locations.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Daily sync
Team owned deliverables
Pair programming
Diversity
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Promote from within
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