GRAIL
GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured.
Menlo Park, CA
Hybrid

Senior Key Customer Relations Manager

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GRAIL is a healthcare company whose mission is to detect cancer early, when it can be cured. GRAIL is focused on alleviating the global burden of cancer by developing pioneering technology to detect and identify multiple deadly cancer types early. The company is using the power of next-generation sequencing, population-scale clinical studies, and state-of-the-art computer science and data science to enhance the scientific understanding of cancer biology, and to develop its multi-cancer early detection blood test. GRAIL is headquartered in Menlo Park, CA with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit www.grail.com.


We are looking for a Senior Key Customer Relationship Manager to help us onboard, implement, and manage new enterprise customers. The Implementation Manager will facilitate the relationships between GRAIL and a segment of our client partners. Exceptional communication and organizational skills are critical. The Implementation Manager has visibility into the entire company, and works alongside our market access, sales, marketing, IT, operations, and product teams to serve our client partners. The ideal candidate will also help develop best practices and be open to other responsibilities.

You Will:

  • Foster and manage strong, strategic, long-term client relationships
  • Monitor project planning and progress tracking to ensure the timeliness, effectiveness, and overall success of client implementations
  • Coordinate teams at GRAIL and the client partner to collaborate on and execute onboarding, technical integrations, business decisions, and marketing campaigns
  • Give presentations and trainings, and travel to client sites as needed
  • Communicate ongoing outcomes reports to client on a regular basis, and use data to tell meaningful and actionable stories to our client partners
  • Coordinate and execute long-term reporting and evaluation schedules and identify opportunities for growth

Your Background Should Include:

  • 5+ years of experience working as a CRM at a digital health, healthcare, wellness, benefits or SaaS company 
  • Deep understanding of healthcare and how it works with employer groups and the US healthcare system
  • Experience working on enterprise accounts (with ASP in $100k+ range)
  • Experience working closely with benefits managers and administrators
  • Demonstrated, measurable success running client renewal and expansion campaigns
  • Strong presentation and storytelling skills
  • Strong interpersonal, relationship-building and listening skills, with a natural, effective consultative style
  • Flexibility and agility to work cross-functionally in a fast-paced environment
  • A strong results focus, with a passion for finding smarter, better ways to achieve goals
  • The ability to influence change and bring enthusiasm and excitement to the workplace
  • A process-focused approach, with strong problem-solving skills and keen attention to detail

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


GRAIL, Inc. and its affiliates and subsidiaries ("GRAIL") does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between GRAIL and Agency describing the services and specific job openings (“Agreement”). GRAIL may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contacts with any person within GRAIL is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any hiring managers of GRAIL with recruiting inquiries or resumes. Agencies interested in partnering with GRAIL may contact GRAIL's HR Department through our Customer Service team.

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What are GRAIL Perks + Benefits

GRAIL Benefits Overview

We’re committed to creating the best experience for everyone at GRAIL, ensuring that each member of our team has comprehensive benefits and resources to thrive at all stages of life, both at work and at home.

Culture
Volunteer in local community
We parter with Bay Area local partners such as Life Science Cares to help meet basic needs in the community.
Partners with nonprofits
GRAIL partners with The Honor Foundation to facilitate mock interviews to help military professionals transition to civilian life. Also oSTEM and The National Sales Network to identify diverse talent.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Unconscious bias training is included as part of our standard interview training. We also have a formal training on the topic of unconscious bias that is facilitated by the People Team.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
GRAIL proudly offers 4 employee resources groups led by team members in tandem with an executive sponsor. They include: ASERG, WERG, PRIDE, and BIPOCC.
Hiring practices that promote diversity
GRAIL's Talent team has partnered with a variety of non-profits, associations and job boards including WITI, oSTEM, THF, DiversityJobs and The National Sales Network to identify diverse talent.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Onsite gym
Professional Development Benefits
Job training & conferences
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

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