Manager, Acquisitions

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You’re a natural leader. You do what’s right – for customers and your team. You have a knack for motivating and leading remote sales teams to reach their goals and create great customer experiences that cultivate long-lasting impressions. You are responsible for creating an environment that delivers an exceptional experience for both customers and your direct reports. You ensure the success of your team by identifying and hiring top talent; developing each member of your team to his/her fullest potential; setting clear directions; creating great partnerships within the Acquisitions organization and the Shift team at large - all while maintaining a focus on our customers, employees, and our goals. 

Under your responsibility you’ll have a team of Acquisitions Associates whose goal is to convince car owners interested in selling us their cars to schedule evaluation appointments, and ultimately to sell us their car. Your team will build rapport, have meaningful conversations with customers and engage them to understand and qualify their cars. You’ll work with other internal teams to create a thoughtful and seamless process that will make the experience of selling their car to Shift a smooth and enjoyable one.

What you'll do

  • Drive results by analyzing performance, management of the team, and execution of strategies
  • Hire, train and develop a strong team of Acquisitions Associates who deliver on the company’s goals and reflects its values
  • Actively identify, coach, motivate, and support employees so that they can meet their personal goals and provide superior service to every customer
  • Set clear objectives for your team and for each employee, and monitor progress and track results
  • Implement, supervise and direct regular training to ensure all employees are trained in Operations, Sales, and other company policies
  • Execute assigned strategies to ensure your team meets or exceeds performance objectives
  • Interact at different levels within the organization and work closely with key partners to develop continuous improvement plans.
  • Prepare reports and communications regarding your team’s operations and performance as needed
  • Conduct planning sessions and performance reviews. Recognize strong performance and discipline when necessary
  • Oversee Time & Labor protocol to company standards
  • Ensure that all employees comply with policies, procedures and regulatory requirements
  • Be visible and foster team member connectedness and satisfaction in a remote environment

What you'll have:

  • A can-do & results focused attitude
  • Demonstrated pattern of thinking strategically and acting tactically with a track record of results 
  • Excellent leadership and people management skills
  • Flexible team player who places a high emphasis towards internal and external customer experience.
  • Computer proficiency and systems knowledge of common business applications (G-suite, M-Office, CRM)
  • Ability to work an occasional varied schedule to support the needs of the business, including some extended workdays, occasional weekends and/or holidays.

As a Valuable Member of Our Team, You’ll Receive

  • Competitive base salary plus commissions with lucrative earning potential
  • Full medical, dental and vision coverage. Shift offers plans that include 100% of employee premiums covered. 
  • A collaborative environment, along with mentorship and career growth potential.

About Us

Shift is a leading end-to-end auto ecommerce platform transforming the used car industry with a technology-driven, hassle-free customer experience. Our mission is to make buying or selling a used car fun, fair, and accessible to everyone. Having gone public in October 2020, we are at the beginning of our journey and hope you join us for the ride! 

At Shift, we’re all about growth - we are a culture of people who are eager to grow, who are ready to roll up their sleeves and learn new things. We were founded by a scrappy group of visionaries who were by no means “car experts” but who had the desire to work together to change an industry. We’ll take the open-minded go-getter over the pure subject matter expert any day. 

We also believe cars are meant for everyone, so our company should be, too. We never discriminate against any candidate on the basis of gender, sexual orientation, gender identity, age, race, ethnicity, religion, color, national origin, marital status, veteran status or disability status. We welcome and encourage people of all backgrounds and walks of life to apply, even if you’re unsure if you meet all the requirements. (Even if this particular role isn’t the right fit, chances are we will have the right one soon.)

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Location

San Francisco is often called "Everybody's Favorite City," a title earned by its scenic beauty, cultural attractions, diverse communities, and world-class cuisine. The Bay Area has the largest concentration of high-tech companies in the United States and is also where we got our beginnings!

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