Manager, Localization Project Management at Wish

| San Francisco
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Company Description

Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market. 

We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.

Job Description

As Wish’s popularity continues to rise, we are looking to break down language and culture barriers to connect with our users around the globe. We are currently seeking a full-time Manager for our Localization Project Management team to help us achieve this goal. 

In this role you will be expected to identify and prioritize opportunities to help enable a truly localized experience for our customers and merchants across 40+ languages. You will report to the Head of Localization and work closely alongside stakeholders across the company with a focus on scaling our localization project management setup. 

Our team is small and nimble. We cultivate an environment for smart, driven innovators to thrive. The ideal candidate must be experienced in leading a team, highly organized, an expert in working cross-functionally, comfortable in a fast-paced environment, and possess exceptional communication skills.

What you'll be doing

  • Build our growing Localization Project Management team, hire new Localization Project Managers for the team, and help them become high performers by setting priorities and unblocking issues as they arise
  • Establish growth as well as career frameworks and mentor the team members to be impactful contributors to the company’s international strategy
  • Identify key strategic goals and KPIs that define the success of our localization project management program
  • Set prioritization and escalation strategies for your team to support scaling our localization efforts
  • Find opportunities to innovate localization processes and mitigate inefficiencies to help grow our international merchant, store, and user base
  • Establish close relationships with cross-functional teams to create alignment and identify localization needs, requirements, and blockers
  • Evangelize, educate, and advice stakeholders across the company on localization best practices, requirements, and methodologies
  • Ensure proper communication flow between Localization teams and proactive communication with other stakeholders
  • Drive localization projects from inception to delivery for multiple products and diverse content types
  • Work closely with our vendors on optimizing our localization program by setting quality and delivery standards
  • Partner with our internal team of Language Managers

Qualifications

  • 5+ years of experience working as a localization project manager, localization program manager, or localization vendor manager
  • 2+ years of experience managing and scaling a localization project management or localization program management team
  • Strong analytical skills, a data-driven approach to problem solving, and an experimental mindset
  • Ability to think strategically, creatively, and at scale
  • Solution-oriented, highly motivated, and can-do attitude
  • Detail-oriented and independent working style
  • Demonstrated working knowledge of industry standard localization tools
  • Experience working with localization and language services vendors
  • Experience working with internal and external linguists
  • Well-rounded interpersonal skills and experience interacting with diverse personalities and cultures
  • Excellent written and verbal communication skills in English

Preferred Qualifications

  • Fluency in a non-English language
  • Smartling experience
  • Startup experience

 #LI-JO1

Additional Information

Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Individuals applying for positions at Wish, including California residents, can see our privacy policy here.

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Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • HadoopFrameworks
    • HiveDatabases
    • MongoDBDatabases
    • RedisDatabases

Location

Our San Francisco office is located in the Citigroup Center with direct access to BART and surrounded by amazing restaurants and coffee shops.

An Insider's view of Wish

How do you collaborate with other teams in the company?

As a Content Marketing Manager at Wish, I collaborate with multiple teams to create innovative, informative, and unique stories about Wish and our employees. As a writer, being able to discuss ideas with other teams allows me to publish original and authentic content.

Leah

Content Marketing Manager

How has your career grown since starting at the company?

My goal coming out of university was to learn how to scale the infrastructure of a growing company. Larger tech companies have mostly solved these scalability problems and Wish gave me the opportunity to solve tough problems hands on. Wish is now handling 100x the traffic since I joined and I'm still learning new things everyday.

Vitaliy

Manager, Software Engineering

What are Wish Perks + Benefits

Wish Benefits Overview

Here at Wish, one of our top priorities is to maintain the health and well-being of our employees and their families. To achieve this goal, Wish covers 100% of insurance premiums for full-time employees and their dependents. And that's not all! In addition to our amazing benefits, we proudly offer many perks like fitness reimbursement, flexible work hours, generous paid time off, Wish cash, an ESPP program and many more...

Culture
Partners with Nonprofits
Wish proudly partners with Black Girls Code, University of Waterloo WiCS and Women Who Code through volunteering and hosting events.
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Diversity manifesto
Diversity Employee Resource Groups
Our Wish Employee Resource Groups, or WERGs as we call them, are employee-led organizations that help build awareness, educate and drive inclusivity.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wish covers 100% of medical, dental & vision monthly premium costs for employees and their dependents.
Life Insurance
Pet Insurance
Wellness Programs
Wish offers a fitness allowance.
Mental Health Benefits
Employee Assistance Plan - Up to 5 in-person visits with a trained professional, per issue. Additional online benefits include legal, financial, childcare, and parental leave resources.
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Fitness Subsidies
Wish offers a fitness allowance.
Home Office Stipend for Remote Employees
New! All full time employees are eligible to receive a monthly work from home stipend.
Professional Development Benefits
Job Training & Conferences
Wish offers "Wish for Leaders" management training program as well as other Learning & Development workshops.
Promote from within
Mentorship program
Continuing Education stipend
Wish offers up to $500 per year for job related professional development activities.
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