About Faire

Faire is an online wholesale marketplace built on the belief that the future is local — there are over 1M independent retailers in the U.S. and Canada doing more than twice the revenue of Walmart and Amazon combined. At Faire, we're using the power of tech, data, and machine learning to connect a thriving community of over 150,000 local retailers and 15,000 brands around the world. Picture your favorite boutique in town — we help them discover the best products to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses can compete with these big box and ecommerce giants. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement.

About this role

Marketplace quality, brand retention and community trust are increasingly becoming core components to how we think about scaling Faire. We are looking for an ambitious candidate who is excited to help enforce minimum standards of marketplace quality to maintain retailer trust, conversion and discoverability as we scale our marketplace. You will work closely with our customers to support marketplace content requests from beginning to end. In this role, you will combine your organizational and communications skills to support operational process and content expertise through supporting a combination of projects across content management, marketplace parity and Trust and Safety. You will provide support to Marketplace Ops Specialists and partner with our Customer Support, Brand Success and Product teams to support our growing brand network and help scale the Faire Marketplace Quality solution. 

What you’ll do 

• Make it your mission to foster exceptional customer experiences across various marketplace quality initiatives 
• Serve as the front line, go-to resource for customer questions as it relates to marketplace quality and trust and safety issues
• Manage content requests including but not limited to catalog quality checks against established Service Level Agreements
• Stay on top of Faire policies and product offerings in a rapidly changing environment
• Run and improve audits to ensure content quality and the service brands provide to retailers remain high 
• Work alongside Marketplace Ops Specialists to help optimize workflows for increased scalability and efficiency 
• Help advocate customer use-cases, proactively identify customer product needs, and review customer-facing materials 
• Communicate insights to Operational leadership to ensure feedback is being heard and iterated upon 
• Influence the development of process and product improvements and review new procedures to improve day-to-day  

Qualifications

• Bachelor’s degree 
• 1-3 years of Customer Support, Quality Assurance, or related experience
• Desire a high level of responsibility and impact during the foundational stage 
• Tenaciously organized, disciplined, and comfortable managing competing priorities with care
• You are empathetic and have the ability to take initiative in doing the right thing for the customer
• You are results and systems-oriented with excellent organizational skills 
• You are a team player and are resilient in the face of challenges, ambiguity, change 
• Experience with excel and managing large data sets or knowledge of SQL is a bonus!

Why you’ll love working at Faire

• We are entrepreneurs: We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
• We are using tech and machine learning to level the playing field: We are using the power of technology and data to connect brands and boutiques from all over the world, building a thriving community of over 100,000 small business owners.

• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.

• We are curious and resourceful: We always find a way to get the job done and come up with creative solutions to whatever problems are standing in our way. People at Faire are insatiably curious. We lead with curiosity and data in our decision making and reason from a first principles mindset. 

Faire was founded in 2017 by a team of early product and engineering leads from Square. We’re backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have offices in San Francisco, Kitchener-Waterloo, Toronto, London, Atlanta, and Salt Lake City. We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. To learn more about Faire and our customers, you can read more on our blog. 

Faire is being built for entrepreneurs, by entrepreneurs.