Onboarding Project Manager, Mid-Market
Who We Are:
KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.
We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives. KeepTruckin is proud to be a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront and named a Forbes Best Startup Employer 2020.
About the Role:
The Mid-Market, Onboarding Project Manager is the expert responsible for the training and implementation of KeepTruckin hardware and software with some of our highest value customers. You will own the customer Onboarding project along with its metrics for success, including but not limited to Kick Off, Go Live, and NPS. The Onboarding Project Manager will use their subject matter expertise in trucking and project management skills to guide clients through onboarding and drive initial adoption as well. This will include hosting kickoff calls to discuss and plan the implementation of new clients, hosting online training sessions, and ensuring the client is on track with their onboarding process. This role is ideal for an individual who has the ability to grasp overall strategy while executing specific tasks within a process and can manage multiple clients at once.
What You'll Do:
- Define and maintain the onboarding program for clients based on our product initiatives
- Help define, track and achieve key performance indicators for the customer onboarding program
- Own the implementation process for assigned accounts which include: successful onboarding and training of the software to drive adoption by new clients
- Operate as the primary point of contact during assigned clients onboarding phase
- Ensure the timely and successful completion of new client onboarding for all assigned accounts
- Monitor client progress and activities to ensure adoption and timely Go Live
- Set expectations with clients on deliverables related to their training and Go Live
- Host weekly virtual group training sessions for new clients
- Possible travel to customers for on site trainings (depending on current circumstances)
- Actively communicate with Account Executives and Customer Success Managers regarding client progress
- Assist with high severity requests or issue escalations as needed
- Participate in cross-functional groups to establish enhancements to communications, tools and products
What We're Looking For:
- 5+ years experience in a customer facing role in a B2B capacity, preferable trucking and logistics
- Strong business background including project management, account management, problem-solving, business planning, and analytical skills
- Excellent interpersonal, communication (both written and verbal), and presentation skills
- Experience in delivering client-focused solutions based on customer needs
- Demonstrated ability to communicate, present and influence credibly and effectively across all levels of the organization, including executive and C-level
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Prior experience in customer onboarding, training, implementation, project management, or other relevant experience
- BA/BS degree or equivalent work experience preferred
- Bilingual in English/Spanish is a plus
Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please do not let an arrest or conviction record prevent you from applying for employment at KT. KT considers qualified applicants with arrest and conviction records.
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