Principal Program Manager

| San Francisco
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What if you could support solutions that are changing the way the world communicates? 

What if you had the freedom of a startup and the resources of a global enterprise?

You’d break new ground. Raise the bar for performance. And do career-defining work. 

That’s exactly the kind of environment we’re building together at RingCentral.

Some people go to work. 

At RingCentral, you’ll change the way the world works.

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

We’re a $1.5 billion company that’s growing at 30+% annually and we’re expanding our Global Service and Support (GSS) Team to make sure we stay ahead of the competition.

We’re currently looking for:

RingCentral is looking for a Principal Program Manager to be a key leader in landing and scaling of RingCentral International expansion and other strategic initiatives. In this role, you will be responsible for the continued delivery of an integrated GTM strategy, process and execution plan. You will support the sales and sales ops team on planning and execution exercises as well as tracking important items to make sure the business outcomes are met.

  • Cross-functional and Operational Leadership – Drive program management functions including business outcome, stakeholder, communication, finance and risk management. Provide the leadership to connect the dots amongst the different business units.
  • Tracking and Reporting – Monitor all cross-functional projects and tasks from initiation through delivery. Responsible for building and managing project plans and driving teams to achieve desired results.
  • Communication – Serve as the central point of contact for leadership and other cross-functional teams. Work closely across business units, project teams and department leaders to ensure Senior Leaders and/or Executive Sponsors are provided with the information needed to make timely and effective decisions about strategic priorities and activities.

To succeed in this role you must have experience in:

  • Set up and drive program management functions including meetings, tracking, reporting, escalation processes, functional documentation, and other internal processes.
  • Coordinate and lead cross-functional meetings, document decisions & follow-up on actions.
  • Leverage existing tools and processes and identify opportunities to improve processes and collaboratively implement them.
  • Work with different virtual teams and cross-functional leaders to orchestrate impactful strategic planning and execution and proactively navigate challenges as they arise.
  • Coordinate logistics, framework and add content to monthly, quarterly and annual planning exercises.
  • Conduct ad-hoc qualitative and quantitative analyses for strategic planning and integration efforts.
  • Quickly establish rapport, credibility, trust, and respect throughout the organization at all levels; be viewed as a team player with exceptional communication, organization, analytical, and leadership skills.
  • A typical day will range from running meetings, keeping track of progress, checking in with your cross-functional leaders, wrangling calendars, and collaborating with colleagues effectively.

Key Attributes:

We are looking for a self-starter with a proven ability to execute both strategically and tactically, and someone who is excited to do what it takes to make the company successful.

  • Adaptable and proactive. You thrive in an environment where processes are not yet solidified, and people are not well aligned. You propose solutions and alternatives to get things done.
  • Results-Driven: You steadfastly push yourself and others to achieve expected results. You are not afraid to roll up your sleeves and do what it takes - no matter how small the task.
  • Excellent planning and execution skills: You own and are accountable for delivering the overall strategy and project plan. You can simplify complex processes. You are exceptional at planning and can anticipate and adjust for problems and roadblocks.
  • Strong communication skills: You communicate information and ideas to individuals and teams in an articulate, focused, and compelling way.
  • Collaborative: You love to collaborate with peers, sales, marketing, product managers, executives and other cross-functional teams.
  • Strong leadership qualities including a hands-on, non-bureaucratic leadership style, to include open and frequent communications at all levels of the organizations. Must be able to facilitate groups, mobilize people, come to a consensus, and communicate direction.
  • Quick Learner: Because this role interfaces with all parts of the company, your ability to deep dive and understand the workings and issues of many departments is critical.
  • Business applications knowledge: You understand SaaS business model, main players, main product offerings and customer journey (Learn, Buy, Get Setup, Use, Bill & Pay, Get Help). You have a general idea about most important topics to discuss and steps required to enable/onboard in new international markets.

Desired Qualifications:

  • Experience in Cloud, SaaS and Software.
  • 5+ years of cross-functional, cross-disciplinary, business operations and program management experience.
  • Proven experience taking large releases/programs from planning to launch.
  • Experience in strategy execution and landing of global initiatives.
  • Experience in process and technology integration and/or migrations.
  • Experience overseeing complex programs with multi-project timelines.
  • Strong analytical, planning, and organizational skills with an ability to manage competing demands.
  • Knowledge of sales operations business processes is a plus.
  • MBA and/or PMP is a plus.

What we offer: 

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) 

  • Comprehensive medical, dental, vision, disability, life insurance
  • Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits
  • 401K match and ESPP
  • Flexible PTO
  • Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
  • Paid parental leave and new parent gift boxes
  • Pet insurance
  • Employee Assistance Program (EAP) with counseling sessions available 24/7
  • Rocket Lawyer services that provide legal advice, document creation and estate planning
  • Employee bonus referral program

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. We're nestled in the hills of Silicon Valley with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

In addition, we offer flexible PTO to keep our employees well balanced while maintaining productivity. Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental and pet benefits to keep you at your best.

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Mothers and more, these employee-led ERG’s are a special part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
RingCentral team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Mental Health Benefits
Mental health is very important to us, that’s why we have partnered with Headspace, offer counseling options, and conduct frequent virtual yoga and meditation sessions to support our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Remote Work Program
Company sponsored family events
RingCentral sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

Our people are really what make RingCentral an amazing place to work. We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs.

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