Professional Services Manager
Who We Are:
KeepTruckin is on a mission to modernize the trucking industry. With the leading fleet management platform, we are bringing trucks online and fundamentally changing the way freight is moved on our roads.
We see our hard work rewarded in tangible ways every day and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to impact and improve every facet of a trillion-dollar industry that touches everyone’s lives. KeepTruckin is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
About the Role:
The Manager of Professional Services is a leader with experience building and growing a Professional Services practice in a high growth SaaS organization. This is an exciting role for a team player who is looking to shape how KeepTruckin delivers technical engagements for our customers. The qualified candidate will have the opportunity to support the Professional Services department by ensuring that KeepTruckin’s technical customer solutions offerings are delivered through fast, efficient, and thoughtful processes. They will guide a team of Solutions Engineers to ensure they are supported through the API, feature and integration initiatives being driven with KeepTruckin’ customers. A strong technical background and an excellent ability to partner with customers, external business partners and colleagues in Sales, Engineering and Customer Success alike is a must.
What You'll Do:
- Build, scale and lead our Solutions Engineers. Ensure that the team is cross-trained in different project types
- Be the escalation point for project issues both internally and externally with business partners and customers while seeking to always drive customer alignment and accountability
- Ensure adherence to best practice implementation processes while continuously working to improve project management operations. Responsible for maintaining the Best Practices and Project Collateral.
- Manages day-to-day task priority based on project priorities set by Portfolio Manager in conjunction with our team KPIs
- Support Professional Services Director for developing/realizing new initiatives through: rapid prototyping, coordinating enablement, and establishing operational SOPs
- Monitors the impact and value of performance improvement programs, and identifies continuous improvement opportunities
What We're Looking For:
- Prior experience managing Agile teams. Certified SCRUM master is preferred.
- 5+ years of client-facing software implementation and/or consulting experience, with demonstrated success managing enterprise scale SaaS projects
- Engineering background strongly preferred, candidate should have a working knowledge of software development lifecycles, integration platforms (e.g., MuleSoft), enterprise APIs, and/or cloud platforms (AWS, GCP, Azure)
- Experience recruiting and leading a high-functioning team. Ability to plan, organize, motivate, mentor, direct and evaluate the work of others
- Ability to confidently interface and build trust with cross functional stakeholders, including Account Executives, Account Managers and Customer Success Managers.
- Strong negotiation skills with the ability to make trade-off decisions
- Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communication
Creating a diverse and inclusive workplace is one of KeepTruckin's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please do not let an arrest or conviction record prevent you from applying for employment at KT. KT considers qualified applicants with arrest and conviction records.
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