Program Coordinator - User Retention

| Remote

Overview

At Khoros, our passion is to help the world’s best brands create customers for life. We build products we’re proud of, and we’re passionate about customer success. As part of the Vista Equity family, you’ll receive best in class development opportunities and the ability to work with customers like Samsung, HP, Sony and Visa.

Khoros is seeking a Program Coordinator to join the Customer Retention team. We need someone who is able to manage multiple projects for at-risk accounts; someone who excels at following up and ensuring that commitments are met. You’ll need to have a willingness to learn to lead conversations with all levels of both customer and internal, high communication know how, and learn the Khoros product line.

Responsibilities

  • Work cross functionality to coordinate plays to improve customer health
  • Track progress on projects
  • Identify trending pain points and escalate to corresponding departments
  • Execute on internal follow up around our Retention Program, a system where our at-risk customers are reviewed and managed
  • Assist in buildout and running of User Recognition program
  • Work with external customers, as needed, to schedule discussions and ensure effective conversations
  • Ensure that project plans and notes are kept effectively
  • Have discussions with customers on their concerns 
  • Be passionate around making our customer’s experience better, even if that means banging down some doors.
  • Understand and learn the ins-and-outs of the Khoros business, product lines and structure in order to truly be effective in a cross-functional role

Qualifications

  • A Bachelor degree in Business Administration, Management or Organizational Change Management
  • 0-3 years in a coordinator or customer facing role
  • Ability to comprehend and discuss technical issues with internal and external resources.
  • Ability to set timelines and hit deadlines.
  • Ability to work cross-functionally in a highly collaborative environment
  • Excellent English written, communication, and presentation skills (communicate your insights)
  • Great work ethic: Able to manage multiple assignments and context switching
  • Self-starter with excellent time management skills, strong attention to detail, and a results driven attitude
  • Client Temperature Judgement: When to say “Yes” and when to say “No.”

 

Nice to Haves:

  • Strong presentation skills and the ability to tell a story with data
  • Proven track record for successful project deliveries with strict deadlines
  • Ability to lead and control meetings, internal & external
  • Previous customer-facing experience
  • Industry certifications in Project Management or Coordination
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • HTMLLanguages
    • CSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • RedisDatabases

Location

THE PIER. There's no better work location in all of the Bay Area.

An Insider's view of Khoros

What are some social events your company does?

Khoros embodies cultural diversity through inclusivity and team engagement. Not only do we offer daily catered lunches and weekly bootcamp and yoga classes, but we organize unique monthly happy hour experiences, (mixology contests, candle making, mindfulness classes) quarterly volunteer opportunities and partnerships with local non-profits.

Laura Whitefield

Senior Executive Assistant & Cultural Specialist

How does the company support your career growth?

After trying on quite a few different roles, I feel so fortunate to have found the perfect one for me. My managers have always been so helpful in making sure to elevate and help me prep for the right opportunities to provide value for the company and help me transition into a role that I love.

Sidney Gomez

Sales Engineer

How has your career grown since starting at the company?

I've had multiple opportunities to learn and grow at Khoros. I began as a Recruiter and was promoted to Recruiting Lead within a year. Having worked in recruiting a while, earlier this year, I was interested in a career shift and was supported through a transition into Sales Engineering. My career has grown exponentially since being at Khoros.

Kristine Lim

Associate Sales Engineer

What are Khoros Perks + Benefits

Khoros Benefits Overview

Khoros offers a competitive benefits plan that empowers employees to make decisions that best benefit themselves and their families. By incorporating exceptional benefits with office-specific perks and a work-life balance, Khoros delivers an exceptional employee experience for its global team.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Monday, Thursday with light breakfast items and snacks available every day.
Happy Hours
Relocation Assistance
Fitness Subsidies
$50/month offered for employee wellness
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
Customized development tracks
Paid industry certifications
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