Program Lead, Customer Engagement, Uber Eats

| San Francisco
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About the Role
The Uber Eats Global Sales Systems Operations organization is looking for a Program Manager to design, build and operationalize our merchant engagement program focused on optimizing the efficiency of email and phone CRM integrated applications to enable commercial teams to effectively communicate with merchants through their lifecycle.
In this role, you will work with multidisciplinary stakeholders from all over the world from the areas of sales, account management, customer support, legal, compliance and engineering teams. We are looking for someone who glues teams together and can provide a holistic point of view to document and prioritize business use cases, system requirements and implementation from a global perspective.
What You'll Do
• Identify the biggest opportunities to increase agent productivity on B2B engagement in the phone and email space.• Lead the design of technology solutions with a global perspective.• Coordinate with our engineering team on the development of technology solutions and their testing with an agile approach. • Build knowledge, commitment, and trust with internal teams to enable efficient execution of programmes plans while balancing urgency and priority.• You'll manage communications to leadership and across teams to ensure accountability and timeline management.• Develop processes/frameworks to ensure collaboration is streamlined and optimized for velocity.• You'll collaborate with analytics to measure project success and report results to cross-functional leadership teams• Excellent communication and ability to interact and build trust across all levels of the business
Basic Qualifications
• A minimum of four years experience as Program, project or Product Manager within a software development organization• Excellent written & verbal communication skills with the ability to communicate with confidence, clarity, and focus across technical and non-technical audiences.• Proven project and program management execution: you love to align cross-functional teams' estimates, and build a joint schedule.• Strong leadership skills: we need someone to build relationships across functions and successfully influence without authority.• Strong personal code of ethics, integrity, diversity and trust. Strong references from former employers and business partners; passion for building relationships• Experience with Salesforce environment• Knowledge of PureCloud and Groove is highly desirable
Preferred Qualifications
• Experience with sales operations and customer relationship management.• Strong sense of ownership, urgency, and drive. A willingness to dive into the details to understand and drive your programs.• Scrum certification is highly preferred.• SQL knowledge as a plus
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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