Program Manager, Atlassian Administrator

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Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy and increase economic freedom around the world.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

In the Program Manager, Atlassian Administrator role you will serve as a point of contact in providing domain expertise for Coinbase's Atlassian deployments to users throughout the company. You will help enhance usability, enable self-service, increase automation to improve efficiency, and expand the collaboration ecosystem. You will meet with business partners to interpret requests and align solutions with standards and governance with a keen focus on Security. You will help scale these applications to support the company’s future growth.

What You'll Be Doing (ie. Job Duties) 

  • Configure and customize Jira /Jira Service Management projects and Confluence spaces
  • Advise users on how to optimize their use of these applications to support/ align with related business processes
  • Evaluate and implement plugins and integrations
  • Help troubleshoot and resolve bugs
  • Review upgrades, identifying bug fixes and new features applicable to Coinbase 
  • Participate in testing and implementing upgrades
  • Identify and apply best practices for scaling
  • Define and document processes and procedures
  • Develop training materials
  • Train end users, content editors, project administrators, and space administrators
  • Help implement knowledge sharing forums
  • Participate in defining the roadmap

What We Look For In You (ie. Job Requirements)

  • Evaluate customer requests and tease out the underlying requirements and use cases
  • Quickly gain an understanding of business processes and determine how to optimize the configuration of Confluence or Jira to support the business processes
  • Troubleshoot and diagnose issues
  • Maintain a steadfast focus on security, reliability, and performance of the applications
  • Optimize automation to promote self-service while adhering to company policies and maintaining standards
  • Simplify complex concepts for communication with end users
  • Communicate in a clear and concise manner
  • Collaborate with colleagues at all levels
  • Interact with users in both functional and technical roles
  • Ability to work effectively in a remote-first work environment

ID: R22377

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.  For US applicants, you may view Pay Transparency, Employee Rights and Equal Employment Opportunity is the Law notices by clicking on their corresponding links.  Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.    

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to accommodations@ coinbase.com and let us know the nature of your request and your contact information.  For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodations@ coinbase.com for additional information or to request accommodations.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here: Ireland/EU, United Kingdom, and California. By submitting your application, you are agreeing to our use and processing of your data as required.


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