Program Manager, Solution Engineering (PreSales) (Remote)

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Let’s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to set up and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can’t business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that’s fun and easy to use. You might have heard of us.. We blew past $300M in annual recurring revenue.. We are valued at over $3.5B.. We are #16 on the Forbes Cloud 100 list.. We are Freshworks!

 

Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. More than 50,000 businesses trust Freshworks, including our employee engagement, customer engagement and CRM solutions, to better support employees so businesses can increase customer satisfaction and lifetime value. Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world. Freshworks is backed by leading investors including Accel, CapitalG, Sequoia Capital and Tiger Global Management.

 

We are constantly on the lookout for smart people who are passionate about creating great products, designing great experiences, building scalable platforms, and making customers happy. We are looking for a Program Manager to join our growing GTM Solution Engineering (Presales) team. If you have the ability to build programs that deliver outcomes, we want to talk to you. If you are a skilled coordinator who can work with multiple stakeholders, we want to talk to you. If you believe that you can shine in a fast-paced and high growth work environment, then we definitely want to talk to you. Hit us up and let's chat.

 

The ideal candidate has the drive to take ownership of complex and sometimes ambiguous projects & programs and forge a path forward for these programs.  We are looking for a data-driven and analytical professional who is customer obsessed and team oriented, and can build strong relationships within the organization. While experience working with presales, Sales engineering or Solution Engineering functions is a plus, the ability to work autonomously, take ownership and drive programs to outcomes is a must! 

 

What will your impact be?

  • Oversee key programs within the solution engineering org to drive an effective customer engagement strategy. Work closely with the Global VP of solution engineering and refine program strategy for existing programs.

  • Design and Develop programs at scale to drive efficiency across the global solution engineering organization. Work closely with the regional SE leaders (NA, EU, APAC/MEA, Partnerships) to identify areas where a programmatic approach would help.

  • Develop and maintain strategic partnerships with cross functional organizations such as Onboarding and Customer Success to drive seamless customer experiences.

  • Own the global roll out of the Demo Engineering Program at Freshworks. This involves the creation of a thoughtful and meticulous process for supporting deals as well as curated demo experiences. Work with our global solution engineering leadership to support this roll out.

  • Work closely with our Value Engineering team to create 6-12 month roll out plans. Drive adoption of value engineering across our global sales organizations. Work with Sales Leadership to provide analytics and insights related to value engineering impact.

  • Drive programmatic discipline for our Win/Loss program. Design and build sustainable workflows to capture win/loss information globally. Create dashboards to provide insights and work with leadership to roll out corrective measures to reduce losses.

  • Assist with the communication strategy for the global solution engineering org. Work closely with the global SE leaders to drive quarterly all-hands and newsletters. Play a critical role in designing a rewards and recognition strategy for the org.

  • Assist with the creation and implementation of consistent OKRs across the org. Understand global business nuances to create regional flavors of the OKRs as appropriate. Participate in the quarterly measurement of these OKRs across the organization.

  • Oversee the New Hire Onboarding process for Solution Engineering in conjunction with our central employee enablement team. Create and roll out global employee onboarding programs to ensure efficient and high-quality new SE ramp. 

 

What we’re looking for

  • Undergraduate degree in Business, Finance, Economics, or other degree requiring analytical aptitude or equivalent relevant work experience.

  • Any program management certifications are desirable but not required.

  • 3-5 years of program/project management, and/or Technology/Ops analyst experience preferred. Any experience with Presales/Sales Engineering/Solution Engineering is a massive plus!

  • Ability to communicate effectively with a variety of cross-functional teams, and strong interpersonal skills for supporting and advising SE teams on proper systems and processes.

  • Strong attention to detail, superb organizational skills, and ability to multitask and prioritize. 

  • Ability to view issues and concerns from multiple perspectives, and to keep the “big picture” in focus.

  • Ability to manage a flexible work schedule and work with Global SE leaders across time zones.

 

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen

Location

Freshworks' HQ is adjacent to the Hillsdale Caltrain station in San Mateo amidst a growing hub of tech companies.

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

Lauren

Enterprise Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

Tylor

Senior Enterprise Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

Jenny

Solution Engineer

What is your vision for the company?

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We provide refreshing software that your teams will love. All our products are ready to go, easy to use, and offer great value to any type of business.

Girish

Founder & CEO

How do you collaborate with other teams in the company?

As a distributed workforce I try to include visual elements throughout my collaboration process. By sharing the "why" and vision I can more easily collate critiques and ideas. I also keep internal notes on interactions in my Evernote; being organized helps me communicate directives in a more progressive manner.

Sam

Senior Solutions Engineer

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
We have 3 women in our C-suite!
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
FW Women 360, LGBTQAI++
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Classpass and a fitness/reading stipend
Team workouts
Financial & Retirement
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company equity
Employee stock purchase plan
Performance bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Freshworks offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

Additional Perks + Benefits

Since working from home in mid March, we have added additional benefits to ensure our employees are fully supported, mentally and physically!
- One time WFH accessories stipend
- Monthly internet allowance
- Classpass membership offering
- 6-month long free DashPass subscription
- Reading & fitness stipend

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