Cisco Meraki
Cisco Meraki connects passionate people to their mission by simplifying the digital workplace.
San Francisco , CA
Remote

Project Coordinator, Support (Salesforce)-Remote

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About us:

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

Cisco Meraki’s Support group is a growing, global, and diverse team of highly knowledgeable and empathetic customer advisors. We strive to guide our customers to successful outcomes with a mix of critical thinking and the grit to execute the next best action.

About the role:

  • Cisco Meraki is looking for a project coordinator to help with the execution of strategic and operational projects that will improve the lives of our Support team
  • You will be working alongside and embedded with our Support development and Program Management teams, and you’ll directly feel the positive impact that your projects have on our grateful users!
  • This role will focus on coordination and assistance on projects and programs that improve and sustain our Support teams’ tools and processes.
  • Want to develop your Project Management skills? Learn through shadowing and assisting our experienced Project Managers, and seize the many opportunities to take on more responsibilities!
  • A typical work week might consist of:
  • Organizing the end-user testing phase for a team migrating to Salesforce Lightning, in collaboration with the Support team leads
  • Following up with stakeholders for updates and feedback on the latest strategic project to add a new Salesforce Service Console feature
  • Coordinating and running OKR meetings with Support's senior leaders and other key contributors
  • Working with Project Managers and developers to make sure the right tickets are included in the next sprint. Capture relevant data points after the sprint and publish insightful metrics

Primary responsibilities:40% Project coordination and assistance

  • Assist Project Managers on large, sophisticated projects that serve to improve day-to-day operations and long-term strategy for Support
  • Get involved in and contribute to every stage of key projects and ensure steady progress by driving the various organizational and administrative tasks needed to project success
  • Prepare project documentation and updates, meeting minutes, emails, user stories and ensure project-related information is tracked properly
  • Coordinate and supervise project activities, collect and report on the data points needed for project tracking
  • Participate in the intake process by gathering needs and data coming from our Support business partners as we prioritize business needs
  • Be the helpful and reliable coordinator the team knows they can count on

40% Process and initiatives assistance

  • Ensure successful adoption of internal processes with the right amount of documentation, communication and training
  • Bring your sharp presentation and communication skills to craft roadmaps, communications and documentation intended to a Support wide audience
  • Join forces with Support Senior leaders to handle key activities of the Support quarterly strategy process
  • Drive quality in our systems of records by running quality checks and following up with our users. Propose ideas and lead initiatives to improve system adoption and data quality
  • Help collect and aggregate key data points about Project Management and Software development processes

20% Professional development

  • Find the intersection between your personal development interests and our business needs to identify side initiatives
  • Grow your skills by completing classes from our robust learning catalog
  • Start learning about Salesforce unlimited and growing ecosystem

Preferred qualifications:

  • Prefer experience with Support or Service organizations
  • Consistent record of successful project coordination or assistance efforts and related training & documentation work
  • Direct experience with Agile software development lifecycles and practices
  • Excellent presentation, meeting planning, and oral and written communication experience
  • Flexibility and ability to switch context in a fast-paced environment
  • Strong organizational and time management skills
  • Ability to take directions and work independently
  • Bachelor's degree
  • Working experience with project management tooling and workflows (Jira, Wrike, etc.) is a plus
  • Salesforce Admin certifications, or confirmed examples of Salesforce administration/configuration work are a big plus

Why Cisco Meraki:

We connect everything: people, processes, data, and things. We innovate everywhere, taking results-oriented risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.

Cisco requires all U.S. employees to be fully vaccinated or have an approved religious or medical accommodation. Candidates accepting an offer must provide proof of vaccination status on their first day. If someone anticipates requesting an accommodation for this requirement, they must receive approval before the start date. Candidates receiving an offer will receive additional information about the accommodation process at the time of the offer. All offers of employment are contingent upon complying with Cisco's vaccination policy.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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What are Cisco Meraki Perks + Benefits

Cisco Meraki Benefits Overview

At Cisco Meraki, we support your passions, development, and wellness allowing you to thrive inside and outside of the office. We encourage a healthy work-life balance and make it easy for you to bring your whole self to work.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Day off for your birthday
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
CAAN, Conexion, Connected Black Professionals, Inked, Meraki Gives, Meraki Veterans, Parents @Meraki, QFAM, Women of Meraki
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Wellness days
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Recreational clubs
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services
Apprenticeship programs

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