Project Manager, Launch & Incubation

| San Francisco | Remote
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As a Launch & Incubation Project Manager on Trust & Safety, you will be a Trust & Safety domain expert and bridge between our engineering, operations, product, and policy teams during the launch of new features or policy updates. You will report to a Senior Manager of Trust and Safety. The dynamic and cross-functional position will identify and drive novel approaches to mitigate abuse in anticipation of a launch, for uncovering and course-correcting abuse that comes up after launch, and for working with our scaled operations team to bring a new workflow to our teams.
What you'll be doing

  • Effectively communicate with the Trust & Safety team and all stakeholders to set priorities and strategy for mitigating abuse for new product features and policy launches.
  • Maintain a range of existing approaches, and develop new approaches, to anticipate and mitigate abuse vectors for new launches and keep Discord safe at scale.
  • Ensure a tight feedback loop between users and our product and policy teams, by monitoring user reports around new launches, and delivering insights and suggestions to relevant stakeholders.
  • Work closely with our workforce strategy and scaled operations team, as well as cross-functional stakeholders, to transition a new workflow for supporting new products or policies into maturity.

What you should have

  • 2+ years work experience in project and/or program management, strategy or related roles
  • Strong experience working on product development and/or partnering with technical/engineering teams to launch new features
  • You're comfortable building models and forecasting outcomes based on limited precedent
  • You proactively work through issues and keep projects moving forward
  • A background in Trust & Safety work or a strong interest in online harm mitigation--you've seen how seemingly safe features are abused by bad actors, and understand tradeoffs and risk that come with launching new features
  • Strong stakeholder management skills––you're adept at improving processes you don't directly own, and know how to leverage the skills of multiple disparate teams

Bonus Points

  • Experience in process mapping with tools (ex. Lucidchart)
  • Demonstrated interest in safety and/or responsible innovation initiatives

#buildbelonging #LI-SC1

New York City residents only: Minimum salary of $109,000/year + equity and benefits*Note: Disclosure as required by NYC Pay Transparency Law

Colorado residents only: Minimum salary of $98,100/year + equity and benefits*Note: Disclosure as required by sb19-085(8-5-20).

Benefits and Perks
  • Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
  • Mental health resources and quarterly wellness stipends
  • 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days 
  • Paid parental leave (plus fertility, adoption and other family planning benefits)
  • Generous stipends for headphones, your remote work setup, and lunch on a daily basis (while we’re all remote) 
  • Flexible long-term work options (remote and hybrid)
  • Volunteer time off
  • A diverse slate of Employee Resource Groups 
  • Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests — from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We’re working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It’s a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!

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Location

Our platform is our headquarters! Because we believe great work isn’t tied to a physical space, most of our roles offer flexibility – whether it’s from the comfort of your home (in approved locations), an inspiring office setting or a combo of both!

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