At Talkdesk, we are disruptive risk takers; we don't follow a traditional way of doing things, and we will do whatever it takes to build a product that improves customer experiences and exceeds customer expectations. From humble beginnings - born from a hackathon in 2011 - to becoming one of the fastest-growing and most well-respected companies in the world, Talkdesk is revolutionizing the contact center industry. With more than $124 million in funding and 1,800+ customers, we are a bold, ambitious hyper-growth company on a journey unlike any other. If you're a self-starter and hungry to learn, apply now and enjoy the ride.

 Responsibilities:

• Lead Talkdesk’s largest Enterprise customer implementation projects from kick-off to completion 
• Define project scope, schedule project activities, and integrate those into the broader project plan with the customer project manager(s)
• Work with customers to track work progress, and create strategies for risk mitigation and contingency planning
• Understand customer use cases, formulate best practices, and document requirements (functional and technical) needed to address client needs
• Partner with internal teams such as Product, Engineering, Support, etc. to ensure timely delivery of feature requests, bug fixes and support requests
• Participate in the sales cycle as necessary to gather requirements, formulate the delivery approach and develop a proposal/SOW
• Works directly with customer point of contact to coordinate and schedule project tasks and establish cohesive schedule for all project related activities
• Manages performance of the project, both customer sided and company sided
• Manages scope and deliverables of the project, carefully managing to the deliverables purchased and expected by the customer
• Conduct regular status meetings with customers and team to assess progress against plan; performs re-forecasts of project variables as necessary throughout the project to ensure timeline adherence
• Conduct post project analysis to ensure project goals were met, evaluate cost variances and metrics.
• Ensure that the projects adhere to the implementation methodology, requirements, budget and Statement of Work
• Successfully drive multiple projects simultaneously by establishing key stakeholder requirements and project objectives and serving as the primary project contact

Requirements:

• 5+ years of experience managing technical projects, preferably from a vendor standpoint
• PMP (Project Management Professional) Certification or equivalent is desirable 
• Engaging personality and possessing a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels.
• Ability to communicate and manage escalations and maintain C level relationships
• Ability to work cross-functionally in a fast-paced startup environment, such as strong organization skills and business acumen
• Salesforce and other CRM experience preferred
• Project Management certification very desirable
• Travel requirement: up to 20%