Project Manager

| San Francisco | Hybrid
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About us:

endpoint is at the forefront of the evolving e-clinical technology industry with more than 20 years of experience designing, enhancing and deploying robust, configurable IRT solutions.

At our core is a commitment to the continuous evolution and enhancement of IRT to improve your trial management. Our unique, single-focus approach makes endpoint the only company with the knowledge and experience needed to drive IRT and e-clinical integration paradigm shifts in the industry.

Position Overview:

The Project Manager is the primary client interface for client implementations, from initial engagement to final launch. Project Managers are responsible for managing projects through the software development life cycle while working collaboratively with teammates and maintaining exceptional client satisfaction.

*Preferred location is the West Coast timezone.

Responsibilities:

  • Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction.
  • Build effective partnerships with other internal teams to move project through all phases of the development process.
  • Develop and maintain project schedule, identify and track milestones and identify and manage cross-functional dependencies
  • Establish baseline requirements and manage change control throughout the development process.
  • Act as subject matter expert on client clinical study protocol and the transfer of study requirements into the endpoint PULSE platform.
  • Manage ongoing reporting of project health and profitability to internal and external stakeholders.
  • Conduct end- user training.


Qualifications:
Education:

  • Bachelor's degree or equivalent preferred; appropriate experience in the IRT industry may substitute for the degree requirement.

Experience:

  • 2-4 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly.
  • 1-2 years’ experience in the life science industry
  • Previous experience working in a fast-paced, entrepreneurial environment preferred.
  • Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus.
  • Familiarity using SQL a plus

Skills:

  • Attention to detail and quality orientation
  • Capable of following protocols and processes
  • Strong customer service orientation
  • Ability to maintain positive rapport with diverse array of colleagues and clients
  • Able to work on multiple assignments with standard levels of supervision
  • Ability to learn and apply new skills quickly
  • Adaptability/flexibility in a changeable, fast-paced environment
  • Excellent verbal communication skills
  • Solid written communication, including the ability to effectively document technical information
  • Capable of working well in a team environment
  • Good computer skills, including proficiency in MS Office

endpoint is an equal opportunities employer AA/M/F/Veteran/Disability.    

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-MT #LI-Remote

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • dotnetLanguages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • Angular.JSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • Microsoft AzureServices
    • Power BIAnalytics
    • FigmaDesign
    • SketchDesign
    • HootsuiteCMS
    • WordpressCMS
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • MailChimpEmail
    • Microsoft TeamsCollaboration

Location

Nestled in the heart of San Francisco, 2 Embarcadero Center boasts a vibrant neighborhood characterized by iconic landmarks, diverse dining options, and a dynamic urban atmosphere. Public transit options are available!

An Insider's view of Endpoint Clinical

What are some social events your company does?

Along with quarterly massages, we got to enjoy each others' company, while learning about different cultural events such as Hanukkah and Lunar New Year through shared experiences and delicious foods. Since then, our teams have worked hard to encourage mental health and wellness, as well as physical health and wellness during quarantine.

Janice

Project Manager

How do you collaborate with other teams in the company?

Part of my job as Desktop Support is to communicate with our employees frequently. We use several different methods to accomplish this. We utilize a ticketing system, MS Teams, and Go To Assist for the communications with both our office-based or remote employees. The tools we use make it easy to troubleshoot & resolve technical issues.

Jeff

Desktop Support Technician

How do you make yourself accessible to the rest of the team?

A key goal is ensuring my team is effective. We’re all essential to delivering success for our clients. I leverage the tools Endpoint provides for communication and collaboration – calls, video chats, and even in-office meetings when we can – as well as asynchronous communication methods for the global team.

John

Sr. Director of IT

How would you describe the company’s work-life balance?

We move fast and keep busy. It helps to be part of a company that prepares and cares for its people. We do that. Unlimited vacation is part of our package for FTEs, and we use multiple wellness opportunities – from meditation to supportive circles and safe space groups, to invest in personal development.

Andrea

Learning & Development - Director Operations

What are Endpoint Clinical Perks + Benefits

Endpoint Clinical Benefits Overview

Endpoint offers a few different benefit plan options for our employees to choose from. We also have a generous Time Off Policy, matching 401(k), and a 529 Plan!

Culture
Volunteer in local community
Open office floor plan
Employee-led culture committees
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Virtual Yoga
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Flexible time off
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Professional Development Benefits
Job training & conferences
Promote from within
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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