Senior Director, Technical Program Management

| Peninsula

What if you could change the way the world communicates? 

What if you had the freedom of a startup and the resources of a global enterprise?

You’d break new ground. Raise the bar for performance. And do career-defining work. 

That’s exactly the kind of environment we’re building together at RingCentral.

RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies, and customers together. 

The Innovation team is the engine that makes RingCentral go. From Engineering to UX/UI to CloudOps, this is the place where the biggest ideas in cloud communications are imagined, developed, and delivered. If there’s a better way to bring people together, RingCentral Innovation is finding it, iterating on it, and sharing it with the world.

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.

Job Description:

RingCentral is looking for the Senior Director, Technical Program Management. You will lead a team of Program Managers in the quest to scale and lead the product and engineering teams to deliver quality products on time. You will be responsible for leading the strategy and efforts to scale, automate, and create efficiencies throughout the R&D organization. 


Responsibilities:

  • Lead a team of program managers who work across different product lines.
  • Lead the team in creating scalable methods, best practices, and relevant KPIs. Develop and mentor the team in order to build strong leadership skills.
  • Perform SWOT analysis across organizations, create recommendations for efficiency and quality, and set strategy and priorities for PMO.
  • Create a scalable dependency management framework across multiple disciplines to better align product and engineering teams.
  • Develop reporting mechanisms that are scalable.
  • Exploit multiple tools (and recommend if necessary) for automation.
  • Deep dive into areas that need attention; troubleshoot and bring structure to issues or departments.
  • Foresee dependencies, risks, and issues -- build the appropriate program framework for projects and programs to deliver quality.
  • Communicate system requirements and schedules to facilitate technical readiness with cross-functional and global teams.
  • Define, drive, and lead weekly operating mechanisms.
  • Lead other cross-company projects when called upon.
  • Get involved in anything that will help the Innovation department thrive (whether a big project or small task).

Key Attributes:

We are looking for a results-oriented, problem-solving leader who can demonstrate the following:

  • Ability to bring effective change to an organization. Must demonstrate how you’ve scaled and built a PMO team in a product technical field.
  • Executive Communication skills. Ability to communicate information and ideas to individuals and teams in an articulate, focused, and compelling way. Ability to take loads of information and make it easily digestible for executives. Experience presenting to the C-Suite is a plus.
  • Excellent planning and execution skills. You own and are accountable for delivering the execution of the overall strategy. You see opportunities for synergy and integration where others can't. You simplify complex processes. You are exceptional at planning and can anticipate and adjust for problems and roadblocks.
  • Ability to drive and lead your team and cross-functional teams.  You steadfastly push yourself and others for results while maintaining diplomacy and strong relationships. You love to collaborate with your team and inspire them to do their best.
  • Technical experience. You understand the software development lifecycle and can hold your own with developers, product managers, & IT professionals. 

Ideal Experience:

  • Bachelor’s degree in Computer Science, Information Systems, Business Management or related field and equivalent practical experience
  • 15+ years in technical program management in the Cloud, SaaS, Software/Applications, UC or telecommunications fields
  • Experience in building and scaling a product technical PMO team
  • Experience in managing large, cross-company, complex projects with multi-function teams is preferred.
  • Consistent experience working with executive teams.
  • Strong analytical, planning, and organizational skills with an ability to manage competing demands.
  • Proven experience taking large releases/programs from planning to launch

Benefits and Amenities:

  • Centrally located in Belmont, CA (close to highways 101, 280, and 92)
  • Comprehensive medical, dental, and vision
  • Flexible PTO
  • 401K match and ESPP
  • Complimentary organic breakfast and lunch daily, and fully stocked break rooms
  • On-site gym with free yoga and boot-camp classes

About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center, and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone. 

RingCentral is headquartered in Belmont, California, and has offices around the world. 

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • SalesforceCRM
    • MarketoLead Gen

Location

Our Belmont office is our global headquarters and largest US office. We're nestled in the hills of Silicon Valley with San Fransisco at your doorstep.

An Insider's view of RingCentral

What are some social events your company does?

Outside of holiday festivities, the biggest program is RingCentral Spirit Week in October. Events are planned for everyday of the week and include interactive webinars, global relay runs, philanthropic giving as well as plain ol' fashion fun. We always has a lot of pride, but this week in particular the orange and blue really shine through!

Allyson

Employee Programs, Manager

What projects are you most excited about?

The diversity initiatives I'm most excited about is a values-based interview for prospective folks. Enabling diverse candidates means having diverse interview panels that reflect the company. These will help candidates and hiring managers ensure that there's a values alignment, which is much more prudent than a "culture fit."

Jedd

Diversity Associate

What’s the vibe like in the office?

Working on my team is really fun! It’s very supportive, we help each other out as much as possible. I was able to work on something, have it built, and use it every day - that’s what I like about it here.

Berto

UX/UI Designer

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch and breakfast on a daily basis as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

In addition, we offer flexible PTO to keep our employees well balanced while maintaining productivity. Along with our employee stock purchase plans (ESPP) and stock options, RingCentral offers competing health, vision, dental and pet benefits to keep you at your best.

Culture
Volunteer in local community
Through our CSR program, RCause, we take pride in our commitment to inclusivity, sustainability, and giving back to our communities. We offer employee matching and Volunteer Time Off.
Partners with Nonprofits
At RingCentral, we partner with nonprofits that drive impact towards environmental sustainability, social impact and responsible governance.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Our dedicated Learning & Development initiatives include Unconscious Bias AND Diversity & Inclusion training which are core to our mission in fostering, educating, and building our inclusive workforce
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
From Black Lives Matter, Women leaders, Pride, Hispanic heritage, Mothers and more, these employee-led ERG’s are a special part of our culture that we take pride in supporting and growing.
Hiring Practices that Promote Diversity
Our active hiring practices don’t discriminate on the basis of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital or veteran status.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
RingCentral employees can contribute up to $5000 annually for Dependent Care FSA and up to $2750 for Health Care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our pet insurance policy can cover up to 50% of out of pocket expenses.
Wellness Programs
Our wellness programs include fitness and yoga classes, meditation and nutrition sessions and more, to keep all our employees feeling their best!
Onsite Gym
Team workouts
RingCentral team fitness initiatives include In-office yoga, In-office fitness classes, Sponsored race teams.
Mental Health Benefits
Mental health is very important to us, that’s why we have partnered with Headspace, offer counseling options, and conduct frequent virtual yoga and meditation sessions to support our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
RingCentral makes a matching contribution of 50% of your first 6% deferred.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
We offer employee matching for charitable donations and through our Dollars for Doers program, RCause will donate $10/hr on behalf of any employee volunteering at the nonprofit of their choice.
Child Care & Parental Leave Benefits
Child Care Benefits
Supporting our working mothers, we’ve partnered with Milk Stork to deliver milk to their babies when traveling. We also send out gift boxes to all our new mothers and fathers!
Generous Parental Leave
Remote Work Program
Company sponsored family events
RingCentral sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
.
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Shuffle Board, Video Games.
Stocked Kitchen
Some Meals Provided
We provide free breakfast on Monday, Tuesday, Wednesday, Thursday, Friday. Employees get free lunch on Monday, Tuesday, Wednesday, Thursday, Friday.
Happy Hours
Parking
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
RingCentral offers employees professional development opportunities.
Diversity Program
Lunch and learns
Promote from within

Additional Perks + Benefits

Our people are really what make RingCentral an amazing place to work. We care about taking care of our employees and offering them top tier perks and benefits to fit all of their needs.

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