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Senior Manager, Technical Focus Early in Career

| South Bay | Hybrid
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

    The Opportunity: 

    With the continued acceleration of growth ahead of ServiceNow we are looking for a leader for our Early in Career team focused on Technology (software, quality, machine learning, data science, etc..). We have our sights set on being an enduring company that grows to $4B and $10B in the coming years, and we are going to do this with great talent on our side. 

    The ideal candidate must thrive in a highly dynamic and changing environment and will lead an Early in Career recruiting team with focus, empathy, operations, creativity, and innovation. This is an exceptional opportunity to transform the way ServiceNow works and to build a performance driven talent organization that can scale across countries and into new markets.

    What you get to do in this role: 

    • Act as a strong partner to our technology leaders to scale our teams across the Americas, develop recruiting goals and strategies to meet their needs and hiring challenges, and ensure that we are focused on the things that make a difference.
    • Build a world class recruiting team who can deliver in this war for talent.
    • Develop and measure recruiter performance to continue to scale a high performing team
    • Partner with key stakeholders to assist in the development and implementation of global workforce plans, forecasting, talent pipeline strategy, etc.
    • Innovate and execute upon a localized sourcing and school strategy
    • Introduce and improve methodologies for attracting, assessing, and selecting a diverse talent pool
    • Frequently assess, rebalance, and pivot on how the team is resourced and focused on what is needed today and tomorrow
    • Be the champion for the company, including living the values and purpose and being an important storyteller about ServiceNow today and in the future
    • Be curious, creative, and innovative about ServiceNow and our products and leverage the self-serve portals to enhance and better our delivery model
    •  


    Qualifications

    In order to be successful, we need someone who has: 

    • Bachelor's degree or equivalent experience
    • 2+ years of full-cycle university recruiting experience in a fast-paced, high-growth environment 
    • 4+ years of leadership experience (ideally with experience in technology early in career recruiting)
    • Program or project experience (the majority of which should be focused on early in career)
    • A deep understanding of how to run a high quality, full cycle and/or custom recruiting process for both technical and non-technical hiring; and the ability to lead a team in doing so
    • Strategize, advise and own reworking and refining the existing hiring processes to optimize for experience, diversity & scale
    • Work with regional leaders to design early in career recruiting strategies from brand awareness to leverage programs and initiatives to attract the very best talent to Service Now
    • Loves data: develop recruiting reports and dashboards to analyze, forecast, track and communicate key operational metrics and future predications to the business, while simultaneously using said metrics to drive operational excellence across the team
    • Partner with Early in Career leadership to create and manage a recruiting budget; including partners, tools and events
    • Collaborate with regional leadership & People team leadership on early in career workforce planning / talent mapping initiatives, including prioritization, nurturing and opportunistic and/or succession talent acquisition opportunities
    • Lead and develop a growing team-- developing team members at various stages in their recruiting careers, bringing recruiting expertise and best practices
    • Be bold about the opportunity to leverage innovations and automation to improve or reinvent the recruiting process


    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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    Technology we use

    • Engineering
      • JavaLanguages
      • JavascriptLanguages
      • ReactLibraries
      • Node.jsFrameworks
      • MariaDBDatabases
      • MongoDBDatabases
      • MySQLDatabases
      • PostgreSQLDatabases

    Location

    101 2nd St #1400, San Francisco, CA 94105

    An Insider's view of ServiceNow

    How would you describe the company’s work-life balance?

    I am a working mom, and I appreciate the privilege of being able to work from home when I need to adjust my hours. I could be offline for two hours in the middle of the day because there's a school event for my kids. To be able to do so without the pressure of, "Oh my goodness! Now it's going to make me look bad," I don't take that for granted.

    Kurdin

    Manager, Strategy & Operations

    What does your typical day look like?

    If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

    Viviana

    Senior Machine Learning Engineer

    How does the company support your career growth?

    Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

    Vanessa

    President, ServiceNow.org

    What is your vision for the company?

    We want to create a place where people want to come to work every day and do what they enjoy–where they feel challenged, collaborate with colleagues around the globe, and know what they're doing matters. It is really humbling to work with so many hardworking individuals who also want to see each other succeed and who are building something great.

    Pat

    Chief Technology Officer

    What are some things you learned at the company?

    Sometimes, we feel a little self-conscious. We may feel intimated or too shy to share our points of view. But in order to make an impact, we need to be able to trust our voice.

    Ying

    Director, Product Design

    What are ServiceNow Perks + Benefits

    ServiceNow Benefits Overview

    We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

    Culture
    Volunteer in local community
    Open door policy
    Open office floor plan
    Flexible work schedule
    Remote work program
    Diversity
    Documented equal pay policy
    Dedicated diversity and inclusion staff
    Mandated unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity employee resource groups
    Hiring practices that promote diversity
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Wellness programs
    Financial & Retirement
    401(K)
    401(K) matching
    Company equity
    Employee stock purchase plan
    Performance bonus
    Charitable contribution matching
    Child Care & Parental Leave Benefits
    Childcare benefits
    Generous parental leave
    Family medical leave
    Adoption Assistance
    Vacation & Time Off Benefits
    Unlimited vacation policy
    Generous PTO
    Paid volunteer time
    Paid holidays
    Paid sick days
    Office Perks
    Commuter benefits
    Company-sponsored outings
    Free snacks and drinks
    Company-sponsored happy hours
    Onsite office parking
    Onsite gym
    Professional Development Benefits
    Tuition reimbursement
    Lunch and learns
    Promote from within
    Mentorship program
    Online course subscriptions available

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