Instacart
Instacart, the leading grocery technology company in North America.
San Francisco, CA

Senior Privacy Program Manager

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OVERVIEW

At Instacart, we're passionately working towards our mission to create a world where everyone has access to the food they love and more time to enjoy it together. To realize our mission, we’re looking for people that are especially hard working, pragmatic, driven, and organized self-starters.

We are looking for a Senior Privacy Program Manager to join our team.

As Senior Privacy Program Manager, you will help develop and execute global data protection programs to help ensure Instacart’s compliance with privacy regulations and internal policies. In this role, you will work closely with privacy counsel and cross-functional stakeholders (e.g., Product, Human Resources, Marketing, Catalog, Trust & Safety, CARE, etc.) to align on privacy requirements and engage resources to implement, track and report on program compliance.    

ABOUT THE JOB

  • Work with privacy counsel to develop and operationalize privacy controls ensure compliance with global regulatory requirements, including with CCPA, GDPR, HIPAA and other privacy laws
  • Work cross-functionally to develop, implement and manage scalable data protection processes and programs
  • Collaborate with internal teams to leverage opportunities and understand program feasibility and limitations
  • Leverage technology to scale regulatory compliance processes, including internal privacy tools for cookie compliance, PIA/DPIA, and DSAR response programs 
  • Manage vendor data privacy compliance in collaboration with the Security team
  • Communicate standards and provide technical expertise
  • Measure, verify, and perform analysis to report on performance and program effectiveness
  • Develop a sustainable process to audit various work streams for regulatory compliance
  • Continuously identify and communicate improvement opportunities
  • Improve existing processes to identify, prioritize and respond to regulatory feedback from customers, retail partners, shoppers, and regulators
  • Influence stakeholders to integrate regulatory parameters into product and process improvement logic

ABOUT YOU

You’re proactive, collaborative, and passionate about privacy, technology and e-commerce, and ready to roll up your sleeves and dig into complex regulatory requirements to develop pragmatic compliance solutions.

  • 5+ years project management and/or operations experience
  • Proven problem-solving and analytical skills using data to drive decisions in a fast pace business environment
  • Experience working on complex, cross-functional, ambiguous projects as a program manager, working with cross-location teams
  • Experience with global data protection laws, standards and associated frameworks (e.g., CCPA, GDPR, HIPAA, and APEC) 
  • Experience with privacy management tools (e.g., OneTrust, Securiti.ai)
  • Experience in writing SQL queries and mining databases
  • Strong technical acumen, including the ability to understand the IT landscape, identify opportunities, and overcome technical obstacles
  • Strong attention to detail and excellent written and oral communication skills.
  • Strong executive presence and the ability to influence teams working towards a goal
  • Experience of working in Product based or analytics-based orgs / team will be an advantage
  • Lean, Six Sigma certified, and a good understanding of value-stream mapping will be an advantage
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What are Instacart Perks + Benefits

Instacart Benefits Overview

A job is just one of the ingredients in a full life. We believe in supporting our employees and their family’s overall health and wellness to support their whole life.

Wellness Tailored to You
Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.

Work From Home Stipend
We help outfit your WFH setup so you can be your most productive while at home.

Flexible Time Off
We all recharge differently. Take the time you need with our flexible time off policy.

Family Building Benefits
No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.

Learning & Development
Whether you’re just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.

Future Planning
We have you covered as you plan for your future. Student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.

Community Connection
Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.

Instacart Express Membership
We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.

Family
We believe in supporting every parent within the Instacart family. Paid parental leave, flexible schedules, a grocery credit, and sweet baby swag are offered to new parents. We aim to support parents returning to work with on-site Mother’s Rooms, our Parents @ ERG, and events like Bring Your Child to Work Day.

Food
We donut take food (or food puns) lightly at here Instacart. From giving all employees a free Instacart Express membership to celebrating milestones and cultural heritage months with food, to hosting a monthly AMA with our CEO called "the Scoop" (featuring scoops of ice cream), food is baked into our daily lives.

Culture
Volunteer in local community
Our social impact program, Instacart Serves, aims to nourish our communities by helping to remove barriers to food access and enrich the lives of our communities through an annual volunteer week.
Partners with nonprofits
Instacart is committed to supporting the communities we serve and we are proud to team up with our giving partner Feeding America to combat food insecurity.
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
As a company, we’ve adopted a set of guidelines for managers to help accommodate caregivers on their teams including offering flexible schedules and extra time blocks throughout the day.
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Our Executive team, led by CEO Fidji Simo, is 55% women
Mandated unconscious bias training
We require all Instacart employees to complete a mandatory unconscious bias training. Our employee resource groups have also partnered together to launch a diversity and training program.
Diversity manifesto
Diversity employee resource groups
At Instacart, we have five active Employee Resource Groups (ERGs): Nightshades (our Black ERG), Rainbow Carrots (our LGBTQ+ ERG), Saźon (our Latinx ERG), Parents@, and Women@.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
We offer 12 weeks of paid parental leave for employees who become parents (through birth, adoption, or foster care) to support them and their families as they take on their new role as a parent.
Family medical leave
Adoption Assistance
We provide Family Planning benefits for all types of families, including but not limited to fertility planning, surrogacy support, adoption services, care navigation, and reproductive technology.
Return-to-work program post parental leave
Company sponsored family events
We partner with our Parents@ community to host virtual events and programming for families such as cooking classes, arts and craft kits delivered, and magic shows over Zoom.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
We have a $600 stipend for outfitting your home office, as well as monthly phone & internet reimbursement.
Professional Development Benefits
Job training & conferences
We offer free Udemy subscriptions for every employee to allow them to develop new skills and foster existing ones by enrolling in a wide array of courses. We also have a dedicated L&D Team.
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Our programming and benefits are constantly evolving to meet the needs of our growing team. We introduce new benefits each year, and add new programs to celebrate cultural heritage, give back to the community, and celebrate our teams.

Our Instacart Serves social impact program is one of the most active across the company. We aim to nourish our communities by helping to remove barriers to food access and enriching the lives of our communities through an annual volunteer week of service, grocery donations, disaster relief, and giving campaigns.

The Instacart Serves program focuses support across 3 main areas:

- Food Insecurity: The majority of our philanthropic support is dedicated to helping to remove barriers to food access and hunger relief with our primary giving partner, Feeding America. We recognize that food insecurity disproportionately affects diverse communities and we also work to raise awareness for this growing inequity.

- Supporting Traditionally Marginalized Communities: We are committed to standing up for injustice and equity, supporting organizations that challenge economic justice, and uplifting traditionally marginalized communities.

- Disaster Relief: In the event of natural disasters which severely impact the communities we serve, we provide disaster relief through financial or grocery donations to centers and organizations supporting evacuees and first responders.

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