Senior Program Manager, CX PMO

| Remote
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Coinbase has built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy and increase economic freedom around the world.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for signals that a candidate will thrive in a culture like ours, where we default to trust, embrace feedback, disrupt ourselves, and expect sustained high performance because we play as a championship team. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people with the desire and capacity to build and share expertise in the frontier technologies of crypto and blockchain, in whatever way is most relevant to their role.

Coinbase, Inc. is seeking a full time employee to establish and lead our Customer Experience Project Management Office.  As the PMO lead for our Customer Experience (CX) team, you’ll provide project management support in the form of guidance to project managers across the full CX organization. Overall, the PMO is also responsible for coaching new project managers on best practices and methods to manage and operationalize initiatives.

What You'll Be Doing (i.e., Job Duties) 

  • Drive alignment and coordination of all CX projects with support of existing project managers. The PMO will own the overall CX roadmap development process and will drive the  intake/review meetings across CX
  • The PMO will orchestrate activities against a unified set of OKRs to ensure alignment of activities to holistic goals across Coinbase CX
  • The PMO will help to optimize the CX project prioritization process to ensure CX team bandwidth is focused on the core CX OKRs.  This includes PMO leadership of cross functional project intake and prioritization processes, as well as ownership of project management performance metrics 
  • The PMO will lead sprint prioritization sessions and maintain visibility reporting to project status and updates
  • The PMO will own the standards and reporting for all CX projects to ensure we leverage existing best practices across the CX and avoid wasteful duplication of effort.  This includes defining the standards for project tracking templates, approved ROI models and project success metric criteria
  • Functions as a consultant delivering Program Management consulting services using Program and Project Management Best Practices to improve PMO functions
  • Develops and maintains PMO documentation

What We Look For In You (ie. Job Requirements)

  • Minimum of 3-5 years of experience in project management, preferably within a fast paced, high growth organization
  • Objectivity is a must.  Bias towards impact and the ability to cut through the noise to prioritize and solve complicated problems 
  • Highly organized and proficient in MS or google office productivity tools
  • Highly collaborate, with an ability to effectively secure inputs from many cross functional teams
  • A team player who can work autonomously and in a fast-paced environment while juggling multiple projects at once
  • Curious, creative, opinionated thinker with a talent for detecting patterns and elevating through strategy.
  • Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership

Nice to haves

  • Experience working in customer experience operations is a plus, but not necessary
  • MBA
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Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Amazon Web Services Databases
    • SalesforceCRM

Location

We are a remote first company with HQ located in San Francisco.

What are Coinbase Perks + Benefits

Culture
Volunteer in local community
Intracompany committees
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Continuing Education stipend
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