Senior Program Manager - Lean Transformation
Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
What you get to do in this role:
- Responsible for driving a portfolio of enterprise-level transformation programs from business case development to successful adoption and sustainment
- Accelerate transformation execution by contributing to a lean, scalable and "playbook-like" framework, applying thought-leadership and industry-disrupting best practices
- Assist with the translation of vision and strategy to execution-focused roadmaps, encompassing the People, Process, Technology and Cultural aspects of the transformation
- Lead the overall execution of highly complex transformations in IT by playing a "Release Train Engineer" role across matrixed scrum teams, ensuring cross-functional dependencies are properly identified and coordinated
- Track transformation progress with accountability and visibility through clear adoption plans, right-sized governance structure and executive buy-in
- Create a sense of urgency for adoption by deeply understanding stakeholders' landscape and proactively navigate their organizations with key change champions
- Facilitate succinct program status reviews to ensure timely risk identification, rapid issue resolution and decision-making at the right governing level
- Drive lasting behavioral and cultural changes through persistent influence and pragmatic organizational change management
- Track and report value-based metrics to CIO, executive committee, and sponsors, ensuring the outcomes and benefits of the transformation are fully realized
- Apply Agile and lean principles to refine implementation tactics, champion innovation and drive continuous improvements based on stakeholders' feedback and results achieved
Qualifications
To be successful in this role, we need someone who has:
- Minimum of 15 years of work experience in a fast-paced and rapid growth environment with strong preference for prior work in management consulting
- Experience in leading large complex transformations with tangible outcomes achieved and successes in driving behavioral and mindset changes
- Experience in driving highly cross-functional, multi-disciplined programs that require strategic thinking and hands-on orchestration across all levels from planning through execution
- Ability to bring clarity and drive alignment with senior leaders from high-level concept to effectively structured strategies and plans
- Strong executive presence and interpersonal skills, demonstrating the ability to build long-term relationships and influence across disciplines and cross-functional stakeholders
- Ability to manage multiple execution tracks simultaneously and direct teams to adjust priorities as needed, demonstrating a high level of independent judgment and proactivity
- Deep sense of ownership and "winning as a team" - ability to identify risks and issues early and motivate teams towards common goals and problem resolution
- Deep understanding of the value, core disciplines and current trends of major industry-disrupting transformations
- Proven experience with large-scale IT transformations such as Digital Transformation, DevSecOps, Cyber Security, Low-Code/No-Code and AI/ML
- Management consulting background and knowledge of ServiceNow platform and products is a plus
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.