Wish is a mobile e-commerce platform that flips traditional shopping on its head. We connect hundreds of millions of people with the widest selection of delightful, surprising, and—most importantly—affordable products delivered directly to their doors. Each day on Wish, millions of customers in more than 160 countries around the world discover new products. For our over 1 million merchant partners, anyone with a good idea and a mobile phone can instantly tap into a global market.
We're fueled by creating unique products and experiences that give people access to a new type of commerce, where all are welcome. If you’ve been searching for a supportive environment to chase your curiosity and use data to investigate the questions that matter most to you, this is the place.Job Description
As a senior program manager, you will work closely alongside product managers, operations, logistics, and engineering, to define and manage innovative cross-functional projects and programs. In this role, you will support some of the most critical projects at Wish. You should have excellent stakeholder management, project management, and presentation skills, as well as deep operational knowledge and the flexibility to work in a wide range of functional areas.
What You'll Do
Coordinate across marketplace, logistics, and product to align on shared objectives and work toward a common purpose
Drive the end-to-end implementation of large-scale, cross-functional, high-impact projects focused on improving the customer experience and retention
Drive project and key stakeholder alignment on initiatives to ensure they are connected to the larger customer support goals
Develop an end-to-end product rollout plan, and project-manage implementation
Collaborate with key partners to prepare the product for launch and drive maximum impact
Passionate about customer experience, logistics, and eCommerce.
Ability to think strategically, creatively, and at scale
Solution-oriented, highly-motivated and proactive self-starter
Strong quantitative analysis skills and a data-driven approach to problem-solving
Bachelor’s degree or higher required
5+ years of experience in project/program management
Experience working in eCommerce or two sided marketplaces
Wish values diversity and is committed to creating an inclusive work environment. We provide equal employment opportunity for all applicants and employees. We do not discriminate based on any legally-protected class or characteristic. Employment decisions are made based on qualifications, merit, and business needs. If you need assistance or accommodation due to a disability, please let your recruiter know. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.