Instacart
Instacart, the leading grocery technology company in North America.
San Francisco, CA

Senior Project Manager, Business Solutions

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We're transforming the grocery industry

Instacart is the North American leader in online grocery and one of the fastest-growing companies in e-commerce. Since 2012, we’ve been working towards creating a world where everyone has access to the food they love and more time to enjoy it together. 

Groceries delivered to your door in as little as an hour. It seems simple, right? Well, it’s more complex than that. From re-routing deliveries during snowstorms, to connecting customers with coupons and deals for their favorite brands, to updating over half a billion grocery data lines every night...our efforts bring Instacart closer to being the operating system for the grocery industry.

 

OVERVIEW

We are seeking a seasoned Business Solutions Senior Project Manager to join our Finance team and assist in optimization of Systems and functional areas including all systems that have Financial or Statistical impact to the Instacart’s Platform,  Billing, Accounts Receivable, Accounts Payable, Payroll, Tax, Financial Accounting and Reporting functions as well as the upstream systems that impact transactions that flow through them.  The ideal candidate will have extensive experience with building and scaling these functional areas and thrive in a fast-paced, dynamic environment.  You will be a key leader within the Financial Systems department to facilitate achievement of the department’s short-term goals and long-term objectives

ABOUT THE JOB

  • Lead enterprise level technical projects and facilitate creation of automated solutions across Product, Engineering, Finance and Accounting, Tax, Legal,  Human Resources, and Business Development functions
  • Coordinate Instacart team with customers for discovery sessions, design sessions, and requirements gathering up to and including formal sign off from both sides
  • Drive all aspects of project and solution work including pushing to value proposition and problem statements and creation of fully vetted project charters  
  • Facilitate large scale cross functional requirements, design, testing sessions
  • Lead implementations of large scalable solutions to solve complex problems in a high transactional environment
  • Organize executive summaries for updates of critical projects
  • Proactively identify project risks and organize mitigation plan to solve prior to project impact
  • Ability to prioritize initiatives and projects that directly align with OKRs and core business objectives
  • Partner with Business teams to solve manual problems with scalable iterative solutions
  • Manage, track, and adhere to deadlines and project plans to allow for timely delivery of large scale projects and milestones
  • Plan and implement quality assurance practices and controls for solutions
  • Minimize risk to the company by establishing, monitoring, and enforcing internal controls
  • Understand and document complex business processes to create transparency and allow for tracking iterations
  • Regularly create artifacts for charters, process flows, business requirements, project plans, testing and validation evidence, SOPs, and meeting minutes to support work product
  • Proactively communicate with leadership and key stakeholders the team’s plans, progress, results, and resource needs for work assigned
  • Ensure the protection of company assets and the adherence to related laws and tax obligations by establishing, monitoring, and enforcing appropriate policies and procedures

ABOUT YOU

We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together and Of Course, But Maybe. What does this mean for your role? We are looking for someone who has:

  • 8 + years in positions equivalent Senior Project Manager
  • Bachelor’s Degree and PM Certifications
  • Proficiency in process management and collaboration tools such as Jira, Slack, Confluence, Google; Experience pulling data, either using SQL or from logs
  • High level of current knowledge and experience with multiple systems in a high transactional business 
  • Proven accomplishments of delivered large scale cross functional initiatives that bridge technical, financial, tax, legal, and sales teams
  • Ability to articulate complex technical problems to stakeholders from different areas of the business and guide discussions to actionable outcomes
  • Outstanding relationship building skills, with a clear ability to inspire change, manage conflict, bring together disparate points of view, and apply accountability up and down the organization hierarchy
  • Strong understanding of technical concepts, financial concepts, tax compliance, common accounting practices, and system solutioning
  • A proven ability to perform strategic planning and priority setting
  • A proven track record for enhancing process efficiencies and solving problems
  • Highly effective written and verbal communication skills 
  • Solid leadership skills that support Instacart’s goals of developing talent and promoting internal values
  • Positive attitude and enthusiasm for Instacart

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

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What are Instacart Perks + Benefits

Instacart Benefits Overview

A job is just one of the ingredients in a full life. We believe in supporting our employees and their family’s overall health and wellness to support their whole life.

Wellness Tailored to You
Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.

Work From Home Stipend
We help outfit your WFH setup so you can be your most productive while at home.

Flexible Time Off
We all recharge differently. Take the time you need with our flexible time off policy.

Family Building Benefits
No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.

Learning & Development
Whether you’re just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.

Future Planning
We have you covered as you plan for your future. Student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.

Community Connection
Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.

Instacart Express Membership
We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.

Family
We believe in supporting every parent within the Instacart family. Paid parental leave, flexible schedules, a grocery credit, and sweet baby swag are offered to new parents. We aim to support parents returning to work with on-site Mother’s Rooms, our Parents @ ERG, and events like Bring Your Child to Work Day.

Food
We donut take food (or food puns) lightly at here Instacart. From giving all employees a free Instacart Express membership to celebrating milestones and cultural heritage months with food, to hosting a monthly AMA with our CEO called "the Scoop" (featuring scoops of ice cream), food is baked into our daily lives.

Culture
Volunteer in local community
Our social impact program, Instacart Serves, aims to nourish our communities by helping to remove barriers to food access and enrich the lives of our communities through an annual volunteer week.
Partners with nonprofits
Instacart is committed to supporting the communities we serve and we are proud to team up with our giving partner Feeding America to combat food insecurity.
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
As a company, we’ve adopted a set of guidelines for managers to help accommodate caregivers on their teams including offering flexible schedules and extra time blocks throughout the day.
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Our Executive team, led by CEO Fidji Simo, is 55% women
Mandated unconscious bias training
We require all Instacart employees to complete a mandatory unconscious bias training. Our employee resource groups have also partnered together to launch a diversity and training program.
Diversity manifesto
Diversity employee resource groups
At Instacart, we have five active Employee Resource Groups (ERGs): Nightshades (our Black ERG), Rainbow Carrots (our LGBTQ+ ERG), Saźon (our Latinx ERG), Parents@, and Women@.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
We offer 12 weeks of paid parental leave for employees who become parents (through birth, adoption, or foster care) to support them and their families as they take on their new role as a parent.
Family medical leave
Adoption Assistance
We provide Family Planning benefits for all types of families, including but not limited to fertility planning, surrogacy support, adoption services, care navigation, and reproductive technology.
Return-to-work program post parental leave
Company sponsored family events
We partner with our Parents@ community to host virtual events and programming for families such as cooking classes, arts and craft kits delivered, and magic shows over Zoom.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
We have a $600 stipend for outfitting your home office, as well as monthly phone & internet reimbursement.
Professional Development Benefits
Job training & conferences
We offer free Udemy subscriptions for every employee to allow them to develop new skills and foster existing ones by enrolling in a wide array of courses. We also have a dedicated L&D Team.
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Our programming and benefits are constantly evolving to meet the needs of our growing team. We introduce new benefits each year, and add new programs to celebrate cultural heritage, give back to the community, and celebrate our teams.

Our Instacart Serves social impact program is one of the most active across the company. We aim to nourish our communities by helping to remove barriers to food access and enriching the lives of our communities through an annual volunteer week of service, grocery donations, disaster relief, and giving campaigns.

The Instacart Serves program focuses support across 3 main areas:

- Food Insecurity: The majority of our philanthropic support is dedicated to helping to remove barriers to food access and hunger relief with our primary giving partner, Feeding America. We recognize that food insecurity disproportionately affects diverse communities and we also work to raise awareness for this growing inequity.

- Supporting Traditionally Marginalized Communities: We are committed to standing up for injustice and equity, supporting organizations that challenge economic justice, and uplifting traditionally marginalized communities.

- Disaster Relief: In the event of natural disasters which severely impact the communities we serve, we provide disaster relief through financial or grocery donations to centers and organizations supporting evacuees and first responders.

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