PagerDuty is interviewing, onboarding, and working 100% virtually at this time. As we look to the future, we plan to be ‘distributed by design’, meaning unless your job requirements make it necessary to be in a PagerDuty office, you may choose to work in-office, remotely, or hybrid. We’re focused on inclusion and employee well-being by building a culture that isn’t location specific, and gives equal opportunity to everyone—regardless of where you are working. 

Overview

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, serving over 13,800 customers and 700,000 users worldwide, including 60% of the Fortune 100. 

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the Pledge 1% Movement, committed to donating 1% Equity, 1% Employee time, and 1% Product to accelerate change in our communities. 

We’re growing fast and looking for ambitious people who share our values and customer devotion mindset to join our high caliber team. 

From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

We’re looking for a Sr. Employee Experience Program Manager to join our People & Places team at PagerDuty. In this newly created position, you will play a critical role in executing and supporting efforts related to our people’s engagement, retention and culture strategy. As the Sr. Employee Experience Program Manager, you will collaborate, build, and execute employee programs, frameworks, and change management mechanisms to strengthen the employee experience in our new ‘distributed by design’ model. 

You will partner closely with members of our People & Places team, internal communications, PagerDuty.org, Employee Resource Groups, and Department leadership to spearhead employee experience and culture short and long term investments. You will bring a love for building great company cultures and creating employee experiences that foster connection, inclusion, and belonging.

We are building an enduring company and culture and this role is key to helping us build a high-performing organization that will continue to scale its amazing culture to each office and to anywhere our people are.

This position reports to the VP, Employee Experience and Culture and can be based remotely in North America.  

What You’ll Do

• In partnership with a cross-functional team, further develop comprehensive cultural, engagement, and retention strategies that align with the Company’s long-term strategic objectives.
• This is a new role, so you will be tasked with leading the effort to design, build, and execute key programs surrounding the employee experience.
• Teaching and enabling teams as part of the adoption process.
• Collaborate with business leaders and cross-functional teams on identifying, documenting, and adopting best practices for a hybrid workplace.
• Partner in the development and execution of our Employee Value Proposition with the Talent Acquisition, PD.org, Vibe, ID&E and ERG teams.
• Partner with a cross functional team around our listening strategy. This includes employee engagement programs.
• Build hybrid workforce experiences that enhance our culture, build empathy and the connection between employees. 
• Help create a cross-functional team of global culture ambassadors who can activate our values across their team. 
• Champion our culture, company mission, vision, purpose and values to internal and external audiences.
• Take a data-driven approach to culture, engagement, and retention, which includes owning our existing and new framework and measuring the impact and effectiveness of related programs continuously.
• Leverage internal and external communications tools to promote programs to employees and candidates alike.
• Share ownership with Talent Acquisition and Corporate Marketing to build and maintain our internal/external reputation and employment brand as we scale.
• Use strong project management skills as you will be responsible for planning and overseeing projects to ensure they are completed on time and within budget. 

What We’re Looking For

• BA/BS or equivalent work experience is required.
• 8+ years of experience in program management with change management experience, HR, or any customer-facing role where you’ve developed and executed programs to drive engagement.
• Experience with facilitation.
• Proven track record of building relationships with and influencing and consulting to stakeholders and cross-functional teams across all levels of the organization.
• Proactive and optimistic program manager who thrives in high-growth environments.
• Comfortable with ambiguity in a fast-paced environment
• Positive attitude with the ability to think strategically while also rolling up their sleeves
• Experience with project management and designing data-driven cultural engagement opportunities

Additional points

• Background in developing experiences for remote/hybrid workforce is a plus
• Social media, internal communications, or Talent brand background are a plus

• Versatility (breadth - ability to do multiple things)
• High capacity (velocity - can move projects quickly)

• Strong bias for action (execution - can get things done with quality and speed)

• Agile mindset

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we are excited to connect with you.

PagerDuty Offers

We are dedicated to providing a culture where our people are happy, enabled and inspired to do their best. One of the ways we do this is by developing a comprehensive total rewards approach that supports all of our people and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

• Competitive salary and company equity
• Comprehensive benefits package from day one
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time 
• Paid holidays and sick leave
• Paid employee volunteer time - 20 hours per year
• Bi-annual company-wide hack weeks
• Mental wellness programs

About PagerDuty

PagerDuty is a digital operations management platform that empowers the right action, when seconds matter.

For the teams who build and run digital systems, PagerDuty is the best way to manage the urgent, mission-critical work that is essential to keeping digital services always on. We make it easy to handle any unplanned task, event, or opportunity, right away.

At PagerDuty, we believe you do your best work in a culture that fosters inclusion, well-being, and innovation. As a Dutonian, you will have ample opportunities to advance your career and connect with colleagues: virtual all hands calls, learning & development programs, bi-annual hack weeks, volunteering events, ERGs (employee-run groups focused on cultivating a sense of belonging for all) - there’s something for everyone. Learn more on Instagram, @pagerdutylife.

The questions posed in the following voluntary questionnaire are required under applicable laws and cannot be edited by PagerDuty. Although you may not see your identity reflected in the dropdown response options and feel unseen, you are encouraged to bring your full self as a candidate and a Dutonian.

Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, parental status, veteran status,  disability status, or other characteristics protected by applicable laws.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [email protected] and we will work with you to meet your accessibility needs.Our stewardship of the data of many thousands of customers means that a background check is required to join PagerDuty. We will, nonetheless, consider for employment qualified applicants with arrest and conviction records in a manner consistent with local requirements.PagerDuty uses the E-Verify employment verification program.