Position: Sr. Executive Programs & Community Manager

Location: Remote

Reports to: Director, Global Executive Customer Programs

For over 10 years, Zscaler has been disrupting and transforming the security industry. Our 100% purpose-built cloud platform delivers the entire gateway security stack as a service through 150+ global data centers. The Zscaler Zero Trust Exchange securely connects users to their applications, regardless of device, location, or network in over 185 countries, protecting over 4,000 companies and detecting more than 100 Million threats a day.

We work in a fast-paced, dynamic and make-it-happen culture. Our people are some of the brightest and most passionate in the industry and thrive on being the first to solve problems. We hire smart, collaborative, and humble people that want to make a difference.

As Senior Executive Programs & Community Manager at Zscaler, you will be responsible for Zscaler’s global customer CXO community strategy. The ideal candidate is a strategic thinker and collaborative self-starter who loves to engage customer executives. Your role will be to develop and implement powerful communities for the CIO/CISO/CTO where these executives come together and drive innovative ideas, share forward-looking viewpoints, and collaborate and network with one another to solve critical challenges. As part of this role, we are looking for a seasoned candidate who can connect the various executive customer-facing initiatives to an overall community strategy while managing stakeholders both within and outside the company. This role will play a critical part in helping to shape the conversation about the future state and position of Zscaler within Global 2000 companies.

What You’ll Do:

• Build and lead the strategy, execution, and management of Zscaler’s CXO community and affinity groups.
• Strategic management and alignment with identified key industry and regional organizations.
• Cultivate meaningful relationships with these executives from our top accounts around the world while encouraging them to join our CXO communities and councils.
• Organize and facilitate workshops and user groups across global regions.
• Establish Zscaler’s presence in new, emerging communities.
• Assess the current state of the communities, content and assets to analyze gaps and make recommendations to better align the community with its objectives.
• Prioritize improvements, develop timelines, and deliverables.
• Analyze usage to identify effective content, needed content, and opportunities to enhance community experience.
• Demonstrate project management leadership and strong communication and presentation skills.
• Interface with customers and Zscaler teams to analyze trends and share insights.
• Work with the marketing teams to create a consistent, quality, branded experience.
• Ensure Zscaler is represented in all of the right executive networks.

Required Skills & Experience

• 10+ years of functional experience in C-level community engagements, services and/or C-suite events, councils, or user groups.
• Strong background in building relationships with C-suite executives.
• Proven record of building CXO communities and organizing/leading councils.
• Exceptional communication and presentation skills with the ability to interact at all levels of management.
• Strong analytical skills with knowledge of key community KPIs and a track record of improving them.
• Ability to adjust to changing priorities and handle multiple projects at once.
• Bachelor's degree required or equivalent combination of higher education and experience.
• Commitment to customer satisfaction, attention to detail, and highest level of
• professionalism.
• Experience in working with a global, growing organization.

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? 

If you said yes, we’d love to talk to you about joining our award-winning team!

Learn more at zscaler.com or follow us on Twitter @zscaler. Additional information about Zscaler (NASDAQ : ZS ) is available at http://www.zscaler.com. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
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