Program Manager

| San Francisco
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Who we are:

MasterClass is transforming online education by enabling anyone in the world to learn from the very best. We are deconstructing what makes an actor able to cry on demand, how an athlete defies gravity, and what it takes to write a bestseller. Our online learning content is available to students anywhere anytime, which supports our mission to ignite the greatness in others.

We are a quickly growing VC-funded startup based in San Francisco, with additional offices in Los Angeles. We have created online classes taught by famous masters— Gordon Ramsay, Serena Williams, Neil deGrasse Tyson, Sara Blakely, David Sedaris, Bobbi Brown, Timbaland, Anna Wintour and many more to come.

Since launching in 2015, we have been growing our team. Apply now to find out more about what we are doing behind the scenes.

What we are looking for:

We’re building a high-performing program management team to lead cross-functional strategic initiatives for the company. The program management team sits at the center of managing company initiatives, driving cross-functional operations and communications, and working to solve some of the hardest problems at MasterClass. Our team serves as trusted thought partners and collaborators across the company. We strive to make MasterClass work better for our team, customers, and business overall.

We are looking for a strong, detail-oriented Program Manager who is excited about tackling complex projects, solving big problems, and rolling up their sleeves to deliver results and overall make a tremendous impact at MasterClass. Our ideal candidate will thrive in a high-growth and fast-paced environment. They’ll have a diverse set of interests and work experiences that enable them to contribute as a high-performing generalist at MasterClass. This is a highly cross-functional and impactful role -- you will have the opportunity to be a key driver in helping MasterClass deliver upon its mission.

Responsibilities of the role:

  • Partner with functional leaders and the executive team in overseeing company-wide initiatives and programs, with a focus on initiatives that span across our product and operations teams.
  • Operationalize functional leads and their teams involved in each program to track critical milestones and dependent workstreams.
  • Ensure initiative status and all related communications are effectively shared across key stakeholders, the executive team, and the company overall.
  • Continuously refine the best ways to deliver work at MasterClass.
  • Eager to jump in to lend a hand on special projects as needed.

What you should have:

  • Impeccable communication skills (both written and verbal), with a passion for communicating complex ideas in easy to understand ways to a range of different audiences
  • Ability to roll up your sleeves while never losing focus on the bigger strategy 
  • Incredible organizational skills
  • Experience working with stakeholders at all levels of a company
  • Ability to tackle problems in a dynamic, deadline-driven, and team-oriented environment.
  • Strong growth mindset
  • Commitment to learning from others that equals a passion for sharing what you’ve learned
  • Entrepreneurial nature with a strong ability to manage through ambiguity

Requirements:

  • 5+ years of work experience that demonstrates your abilities as a program manager or consultant supporting complex business initiatives/projects.
  • Demonstrated ability to work effectively with cross-functional teams to drive towards a single goal
  • High attention to detail with airtight organizational skills
  • Passionate about the customer experience, technology, and analytics
  • Master prioritizer - you know how to find the 20% effort that will drive 80% impact
  • Someone who is passionate about our company’s mission and eager to contribute wherever necessary to help us achieve it! 

At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities. If you have a disability or special need, we would like to know how we can better accommodate you.

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Location

MasterClass is located in the SOMA district of San Francsico. We are located between 3rd and 4th street with tons of public transportation nearby.

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