About Us

Our dedicated team and awesome technology are disrupting the customer support space. Our SaaS platform replaces all of the convoluted systems, lines, and contact numbers of standard customer support with a stunningly simple SDK and Smart Actions – fingerprint, verification, real-time sharing (videos, photos, and screenshots) and effortless in-app texting - plus all data is encrypted, keeping customer data secure. We take the frustration out of customer support and in turn, provide a sleek, secure, and modern smartphone-era experience. Join our team as we revolutionize the customer experience!

Experience & Responsibilities

• 5+ years experience:
  • Working within an Agile/Scrum SDLC required
  • Working with leads from Engineering, QA and Product teams
  • Ownership and accountability of evolving agile methods and practices for the delivery of projects and products
  • Facilitate agile processes, e.g. preplanning, planning, daily / weekly standups
  • Communicating the status of progress and impediments to internal and external stakeholders
  • Facilitate cross-team coordination, tracking and following up with external dependencies
  • Challenging and improving the operation of the team, improving their performance and capabilities.
  • Maintaining operating models that value ownership, responsibility, responsiveness, predictability
    
• Strong experience in agile practices using Scrum, Kanban, SAFe or LeSS.
  • Coach and mentor team members on agile standards and best practices, e.g., Lean, Kanban, Scrum, XP, DevOps, SAFe, LeSS, etc.
  • Proficiency with Jira Agile, Confluence, GoogleDocs 
  • Help engineering and QA team deliver against schedule
  • Help ensure new releases meet quality targets
    
• Project schedule management - solid experience configuring and maintaining agile project management tools, e.g. Pivotal Tracker, ScrumDesk, JIRA, etc.
  • Track and drive all active projects
  • Actively manage all project schedules & timelines 
  • Efficiently load and forecast the timing of new projects
  • Closely track team velocity
  • Maintain and generate information radars for various teams
  • Collect team metrics, share with the team, suggest new metrics, and drive improvement using the metrics.
  • Support the team to improve their technical work by reviewing results and establish lessons learned as well as track the improvement.
    
• Help triage support and production issues, making sure the right tickets are brought into the sprint and pushed through to production when needed.
• Coordinate environment setups & maintenance, code deployments, and production releases.
• PMI and / or Scrum Master certification - a plus

Candidate success characteristics

• High level of commitment and the will to develop high-performance teams.
• Basic IT and software development skills. Soft skills are more important for this role.
• A can-do attitude, result-driven, and openness to learning.
• Openness to new ideas and a desire to develop them together.
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency
• Strong collaborative problem solver.
• Experience in coaching and training individuals and teams in Agile concepts and practices.
• Experience in facilitation, collaboration, and soft-skills.
• Excellent communication skills and experience inside and outside of the teams.
• As a problem solver, you eliminate conflicts, assist your team in developing appropriate solution strategies, and keep an eye on potential future tensions.

Why UJET?

In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, catered lunches Monday through Thursday, game nights, and more!

UJET is an Equal Opportunity Employer.